Pensions Admin: Growth, Hybrid Work & Impact

Aon; Sheffield; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Aon is hiring in Sheffield for a Senior Administrator role focused on pensions administration. The position offers a hybrid workstyle with opportunities to work in the office and remotely, supporting internal and external clients.

We value continuous development and a strong client service mindset. The ideal candidate will have experience in pensions environments, be willing to learn, and contribute to a collaborative team.

Qualifications

• Team player, who can work to tight deadlines.
• Ability to identify and implement best practice
• Proven record in coaching and mentoring
• Strong analytical skills
• Excellent communication skills, both verbal and written
• Excellent attention to detail and commitment to provide ongoing quality
• Good understanding of Word and Excel
• Strong numerical skills

Responsibilities

• As a Senior Administrator, you will provide high quality administration support for internal and external clients by:
• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients and requirements.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects, both internal and client projects.
• Building strong relationships with client teams, client representatives and third‑party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

Skills

Pensions knowledge

Analytical skills

Communication skills

Attention to detail

Team player

Tools

Word

Excel

Job description

Aon is hiring in Sheffield for a Senior Administrator role focused on pensions administration. The position offers a hybrid workstyle with opportunities to work in the office and remotely, supporting internal and external clients.

We value continuous development and a strong client service mindset. The ideal candidate will have experience in pensions environments, be willing to learn, and contribute to a collaborative team.