Pension System Engineer

PPF; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

The Pension Protection Fund in London with a hybrid work model is seeking a Pension Systems Analyst to support and enhance our pension administration platforms and member services applications.

You will work closely with operations, IT and external software providers to understand challenges, triage issues, and translate business requirements into effective system configurations. The role is based in Croydon with flexible hybrid arrangements.

Qualifications

• Experience in pension administration or related customer services.
• Track record of delivering service improvements.
• Ability to configure pension administration software.
• Translate business needs into system solutions.
• Strong stakeholder management and persuasive skills.
• Excellent analytical and organisational skills.
• Can manage multiple priorities in fast-paced environment.
• Proficient in Microsoft Office and process mapping.
• Experience analysing and improving processes.
• Articulate business requirements for system config.

Responsibilities

• Support operation and enhancement of pension administration systems.
• Collaborate with operational teams, IT and external providers.
• Triage system issues and deliver enhancements.
• Identify opportunities to improve processes and functionality.
• Analyze requirements and translate needs into system solutions.
• Support configuration, testing and implementation of changes.
• Support releases and manage environment controls.
• Maintain system stability.
• Inform stakeholders throughout the change lifecycle.
• Investigate issues, assess risks, and propose improvements.

Skills

Pension admin

Process improvement

System configuration

Stakeholder mgmt

Analytical skills

Multi-tasking

MS Office

Business analysis

Tools

Pension software

IT systems

Job description

Salary: £50,000 - 50,000 per year

Requirements:

• Experience working closely with, or within, pension administration, customer services or contact centre environments.
• A track record of identifying and delivering service improvements.
• Ability to configure pension administration software or other business applications.
• Ability to interpret business needs and translate them into effective system solutions.
• Strong stakeholder management skills, including the ability to influence, persuade and challenge constructively.
• Excellent analytical and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong Microsoft Office and process mapping capabilities.
• Experience of analysing, documenting and improving processes.
• Ability to articulate business requirements and support system configuration.

Responsibilities:

• Support the effective operation, development and ongoing enhancement of our pension administration systems and member services applications.
• Work closely with operational teams, IT colleagues and external software providers to understand business challenges.
• Triage system issues and deliver system enhancements.
• Identify opportunities to improve processes and functionality.
• Analyse business requirements and translate operational needs into system solutions.
• Support the configuration, testing and implementation of changes.
• Support system releases and manage environment controls.
• Maintain system stability.
• Keep stakeholders informed throughout the change lifecycle.
• Investigate complex issues, assess risks and recommend practical improvements that enhance efficiency, automation and customer experience.

Technologies:

• Support
• Security
• System Engineer

More:

We are the Pension Protection Fund, providing security in retirement for our members and millions of people throughout the UK who belong to defined benefit pension schemes. Through the PPF and Financial Assistance Scheme, we compensate members for their pensions after the employer funding their pension becomes insolvent. We look after over 400,000 members across the PPF and FAS and manage over £30 billion in assets, supporting long-term economic growth across the UK. Our award-winning team of around 450 professionals has been recognised as IPE UK Pension Fund of the Year three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers and the broader pension system. This is a full-time permanent role based in our Croydon office with hybrid working. Our office is across the road from East Croydon station, with easy links to Victoria, London Bridge, Clapham Junction and St Pancras. We offer a supportive, collaborative environment with opportunities for personal development, skills training and career growth. We are a Disability Confident Leader, welcome diverse talent and are committed to an inclusive and accessible recruitment process.