Pension System Engineer

Pension Protection Fund (PPF); City of Westminster; On-site; GBP 47,000 - 51,000; Full time

Job summary

Pension Protection Fund (PPF) is seeking a Pension Systems Engineer to support the operation, development and ongoing enhancement of our pension administration systems and member services applications. You will collaborate with operational teams, IT and external providers to translate needs into robust system solutions and to implement changes.

The role requires experience in pension administration or related customer service environments, with strong stakeholder management, MS Office skills and

Qualifications

• Experience in pension administration, customer services or contact centre environments.
• Ability to configure pension administration software and translate business needs into system solutions.
• Strong analytical, organisational and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support operation, development and enhancement of pension administration systems and member services applications.
• Triage system issues, deliver system enhancements and test changes; support releases and environment controls.

Skills

Pension administration experience

Stakeholder management

Process mapping

MS Office proficient

Tools

Microsoft Office

Job description

We are looking for a Pension Systems Engineer to join our Performance Improvement team and play a key part in supporting the effective operation, development and ongoing enhancement of the PPF's pension administration systems and member services applications, ensuring they enable efficient, compliant and customer-focused services.

As a Pension Systems Engineer, you'll work closely with operational teams, IT colleagues and external software providers to understand business challenges, triage system issues, deliver system enhancements and identify opportunities to improve processes and functionality. You'll analyse business requirements, translate operational needs into system solutions and support the configuration, testing and implementation of changes.

The role also involves supporting system releases, managing environment controls and maintaining system stability, while ensuring stakeholders are kept informed throughout the change lifecycle. Using strong critical thinking and problem-solving skills, you'll investigate complex issues, assess risks and recommend practical improvements that enhance efficiency, automation and customer experience.

To be successful, you'll have experience working closely with, or within, pension administration, customer services or contact centre environments and will have a track record of identifying and delivering service improvements. You'll be comfortable configuring pension administration software or other business applications and will be able to interpret business needs and translate them into effective system solutions.

Strong stakeholder management skills are essential, as you'll need to influence, persuade and challenge constructively across a range of audiences. You'll also have excellent analytical and organisational skills, be able to manage multiple priorities in a fast-paced environment and possess strong Microsoft Office and process mapping capabilities. Experience of analysing, documenting and improving processes, together with the ability to articulate business requirements and support system configuration, will be key to your success.

In return, you'll have the opportunity to make a real impact on the services we provide to our members while working in a collaborative environment that values continuous improvement, innovation and professional development. If you enjoy solving problems, improving systems and working with a wide range of stakeholders to deliver meaningful change, we'd love to hear from you.

At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.

Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system-playing a vital role in strengthening retirement security nationwide.

Are you passionate about using technology and continuous improvement to deliver better outcomes for customers?

In return for your skills, experience and commitment we'll give you a challenging role within a business where you'll get the support you need to develop your career.

We'll also give you lots of opportunities for personal development and skills training.

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.

We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.

We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here.

No agencies please

£47,000 to £51,000 per annum plus Civil Service Pension