Pension Fund Member Services Specialist

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

The Cardiff and Vale of Glamorgan Pension Fund seeks a Customer Services Assistant to provide friendly, accurate information to members via phone, email, and face‑to‑face where required. You will be part of the Pension Fund's Customer Services team, helping members navigate LGPS queries with empathy and clarity.

Full training will be provided on LGPS and related legislation; you will work closely with the team, develop digital and administrative skills, and have the opportunity to study for a

Responsibilities

• Respond to member enquiries with accurate, timely, and empathetic support via phone and email.
• Collaborate with your manager and team to deliver excellent, professional service to stakeholders.
• Develop strong interpersonal skills, manage your time effectively, and enhance digital and administrative capabilities.
• Identify opportunities to improve processes and enhance the member experience.

Job description

The Cardiff and Vale of Glamorgan Pension Fund seeks a Customer Services Assistant to provide friendly, accurate information to members via phone, email, and face‑to‑face where required. You will be part of the Pension Fund's Customer Services team, helping members navigate LGPS queries with empathy and clarity.

Full training will be provided on LGPS and related legislation; you will work closely with the team, develop digital and administrative skills, and have the opportunity to study for a