Pension Engagement Specialist

Lloyds Banking Group; West Midlands; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Pension up to 15%

Annual performance bonus

Share schemes

Discounted shopping

28 days annual leave

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking an Engagement Consultant to support the member engagement strategy for workplace pensions. You will deliver engaging pension briefings to workplace members and intermediary partners, adapting your approach for different audiences and client needs.

You will create relevant materials reflecting UK pensions developments and work closely with advisers, employers, members and internal teams to improve engagement content and expand services.

Qualifications

• Confident presentation and communication skills, with the ability to engage different audiences.
• The ability to explain detailed or complex information clearly and accessibly.
• Experience of creating or adapting presentations, communications or engagement materials.
• Strong relationship-building skills, with the confidence to work with clients, partners and internal stakeholders.
• The ability to gather feedback and use it to improve content or customer experiences.
• Strong organisational skills, with the ability to handle changing priorities and maintain accurate, current content.
• A commitment to delivering positive and inclusive outcomes for members and clients.

Responsibilities

• Supporting the member engagement strategy to improve understanding of and participation in workplace pensions.
• Delivering clear, engaging and informative pension presentations to workplace members and intermediary partners.
• Adapting presentations and communications to meet different audience and client needs.
• Creating relevant and innovative engagement materials that reflect legislative, regulatory and market developments.
• Bringing fresh ideas to how we communicate complex pension information in an accessible way.
• Finding opportunities to strengthen client relationships and extend the support we provide.
• Supporting the successful onboarding of new clients and the growth of existing relationships.
• Capturing feedback from advisers, employers and members to refine and improve engagement content.
• Maintaining a strong understanding of our member interaction proposition, supporting technology and wider engagement offering.
• Keeping up to date with relevant industry trends, regulatory developments and internal changes.
• Clearly and consistently communicating the Scottish Widows proposition to external audiences.
• Partnering with colleagues and collaborators to deliver positive outcomes for members and clients.

Skills

Presentation skills

Clear communication

Materials creation

Relationship building

Feedback-driven

Organisation

Inclusive outcomes

Job description

Lloyds Banking Group is seeking an Engagement Consultant to support the member engagement strategy for workplace pensions. You will deliver engaging pension briefings to workplace members and intermediary partners, adapting your approach for different audiences and client needs.

You will create relevant materials reflecting UK pensions developments and work closely with advisers, employers, members and internal teams to improve engagement content and expand services.