Pension Benefits Senior Officer

Greater Manchester Pension Fund; Tameside; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous benefits package

Excellent leave entitlement

Training and career development

Employee rewards and perks

Job summary

Greater Manchester Pension Fund (GMPF) is seeking a Senior Pension Benefits Officer in Member Services to join our team in Droylsden. This is a permanent 36‑hour per week role with a salary scale from £32,046 to £34,811. You will support the Team Manager, allocate work, ensure compliance and drive service improvements.

We offer flexible hybrid working, LGPS benefits, generous leave, and strong training and progression opportunities within GMPF’s administration team serving thousands of members.

Responsibilities

• Support your Team Manager in delivering team objectives.
• Allocate appropriate work to team members.
• Undertake regular reviews of teamwork to ensure compliance.
• Explain complex rules or processes clearly to colleagues and members.
• Handle complaints effectively and apply learning from feedback.
• Identify and implement training needs or process improvements.

Job description

Contract Type: Permanent

Salary: Grade F. Scale 17 - 32,046 to Scale 22 - £34,811

Hours Per Week: 36

Base Location: Guardsman Tony Downes House, Droylsden

Assessment Date: Week commencing 16th November 2026

Empowering members, securing futures - be our next senior Pension Benefits Officer

About GMPF

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 379,000 members. Every year, these members place their trust in us to safeguard the pension benefits they have earned, giving them confidence and security in retirement. We pay out over £880 million in benefits each year, fulfilling our promise to deliver financial security to our members.

We have almost 200 colleagues in pensions administration who collaborate with over 800 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.

The Opportunity

We are excited to announce the opportunity to join us as a Senior Pension Benefits Officer, in Member Services. This role places you at the core of Member Services on one of the pension benefit teams who are committed to delivering an exceptional service and providing outstanding experiences for our members.

Responsibilities

• Support your Team Manager in delivering team objectives
  Assist in achieving the team’s goals by providing operational support and ensuring tasks align with overall objectives
• Allocate appropriate work to team members
  Distribute tasks effectively based on workload and skill sets to maintain productivity and balance within the team
• Undertake regular reviews of teamwork (with your Team Manager) to ensure compliance
  Monitor and assess completed work to confirm it meets statutory regulations and internal standards
• Explain complex rules or processes clearly and appropriately to colleagues and members
  Translate technical pension regulations into understandable language for different audiences
• Handle complaints effectively and apply learning from feedback
  Resolve issues promptly and use feedback to improve processes and enhance member satisfaction
• Identify and implement training needs or process improvements
  Recognise gaps in knowledge or efficiency and take action to develop skills or refine workflows

Why Join GMPF?

At GMPF, we value our employees and are proud to offer:

• Flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency
• Generous benefits package automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover
• Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime)
• Training and career development access to ongoing learning and progression opportunities
• Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here.

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

Supporting Documents

Recruitment Guidance Notes

Job Description & Person Specification