Employer Senior Support Officer

TAMESIDE COUNCIL; Droylsden; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Flexible hybrid working

LGPS benefits

26 days annual leave + holidays

Job summary

Greater Manchester Pension Fund is seeking an Employer Support Senior Officer in Droylsden to join the Employer Support team. You will develop employer relations, guide data submissions, resolve discrepancies and improve data quality while supporting the delivery of team objectives.

The role involves supervising workloads, communicating priorities, and collaborating across teams to enhance service delivery to employers and stakeholders.

Responsibilities

• Develop employer relations and provide support: act as a liaison with employers, guidance on data submissions, resolving discrepancies, improving data quality and fostering relationships.
• Support the delivery of objectives: assist Team Manager in achieving Employer Support targets.
• Determine priorities: help set workload priorities and communicate timelines to team members.
• Supervise and support: monitor workloads, review work, and support staff training and development.
• Collaborate across teams: help improve processes through cross-team collaboration.

Job description

Contract Type: Permanent

Salary: Grade F. Scale 17 - 32,046 to Scale 22 - £34,811

Hours Per Week: 36

Base Location: Guardsman Tony Downes House, Droylsden

Stage One Assessment Date: Week commencing 9th November 2026

Interview Date: Week commencing 30th November 2026

Support employers and team members, inspire change and help shape the future of pension services as our Employer Support Senior Officer

About GMPF

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 379,000 members. Every year, these members place their trust in us to safeguard the pension benefits they have earned, giving them confidence and security in retirement. We pay out over £880 million in benefits each year, fulfilling our promise to deliver financial security to our members.

We have almost 200 colleagues in pensions administration who collaborate with over 800 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.

The Opportunity

We are looking for an enthusiastic, committed and customer focused person to join our Employer Support team. This is a great opportunity to join a team who are passionate about delivering an exceptional service to our employers, members and stakeholders.

As Employer Support Senior Officer, you will:

• Develop employer relations and provide support: Act as a liaison with employers, providing guidance on data submissions, resolving discrepancies, improving data quality and fostering strong working relationships.
• Support the delivery of objectives: Support your Team Manager in delivering the objectives set for the Employer Support section.
• Determine priorities: Support your Team Manager to determine workload priorities and communicate those priorities and completion times to your team members.
• Supervise and support: Monitor workloads, review and appraise work and support staff with their training and development needs.
• Collaborate across teams: Help improve processes by collaboration.

This is an exciting opportunity for a strong communicator to bring fresh ideas and make a positive impact on the service provided to our employers.

Why Join GMPF?

At GMPF, we value our employees and are proud to offer:

• Flexible hybrid working arrangements – work from home and in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after you have completed your training and can demonstrate you can fully deliver the requirements of your role.
• Generous benefits package – automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
• Excellent leave entitlement – starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime).
• Training and career development – access to ongoing learning and progression opportunities.
• Employee rewards and perks – discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme, plus various health and wellbeing offers.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

For more information about GMPF in general please see our website at www.gmpf.org.uk.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel.

If you have the ambition, expertise, and drive to excel in this role, we’d love to hear from you. For an informal discussion about the role, please contact Joelle Heslop, Employer Support Section Manager, on 0161 301 7220.