Pension Administrator

Brightwell; East Midlands; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual bonus up to 7%

25 days holiday (+1 per year)

Employer pension contributions 15-17%

Life Insurance 8x salary

Family-friendly policies (maternity/ad

Free health assessments

Health cash plan

Professional study support

Employee Assistance Programme

Wellhub wellness access

Free parking

Job summary

Brightwell is seeking a Pensions Administrator to join a growing team. You will handle DB pension casework, communicate with scheme members, and ensure accurate data across pension administration systems.

The role emphasizes high-quality service in a supportive environment. The ideal candidate has 2+ years in DB pension administration, solid knowledge of UK pension legislation, and experience with pension software.

Qualifications

• DB pension administration experience (2+ years)
• Up to date understanding of UK pension legislation
• Excellent communication skills with adaptable approach
• Experience in a customer-focused environment delivering high service
• Pensions industry qualification progress or attainment
• Experience with pension software products

Responsibilities

• Provide best-in-class service to pension scheme members, communicating in writing and verbally
• Maintain and update pension administration systems to ensure accuracy of information and entitlements
• Contribute to the team and drive improvements for better member experience
• Document work processes and support other Member Services team members
• Assist with one-off projects

Skills

DB pension administration

UK pension legislation

Communication

Customer service

Pensions qualification progress

Pension software

Tools

Pension software products

Job description

Join Our Team as a Pensions Administrator

Salary: Circa £31,905 based on 40 hours per week (36-hour basis available), plus bonus.

Are you passionate about pensions and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and our ongoing development plan, we are seeking Defined Benefit (DB) pension administrators to join our dynamic team.

What you'll do:

• Provide a best-in-class service to pension scheme members, communicating with them both in writing and verbally, processing casework accurately in accordance with scheme rules and pensions legislation.
• Maintain and update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements.
• Proactively contribute to the team and share ideas for continuous improvement, with a focus on both removing waste and providing a better member experience.
• Document work processes and provide support to the other members of the Member Services teams.
• Assist with one-off projects

This role would suit someone with:

• A minimum of two years' experience of DB pension administration or equivalent capability.
• Up to date understanding of relevant UK pension legislation.
• Excellent communication skills, with the ability to adapt approach to different audiences and situations.
• Experience of working in a professional, customer focussed environment providing high levels of service.
• Achievement of or progress in achieving a pensions industry qualification.
• Experience in pension software products.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 7%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.