Peer Support Worker

Premier; Waltham Cross; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Annual leave 25 days pro rata + 8 bank

Birthday entitlement after probation

Training opportunities

Employee Assistance Programme

Health cover after 6 months

Job summary

Hertfordshire Mind Network is seeking a dedicated Peer Support Worker to join our Peer Support Service. The role focuses on helping people in distress, using lived experience to support recovery and resilience across Hertfordshire, with travel to various Wellbeing Centres including Letchworth.

We value Hope, Courage, Togetherness and Responsiveness, and offer training, annual leave, a birthday entitlement on probation, an Employee Assistance Programme, and a health cover scheme after six months.

Qualifications

• Personal understanding (lived experience) of mental health needs, or caring for someone with mental health needs.
• Strong understanding and proven skills in delivering mental health services.
• Proven knowledge of models and services to meet the needs of adults with mental health needs.

Responsibilities

• Offer 1-1 peer support in Letchworth and other HMN Wellbeing Centres as needed.
• Help co-facilitate the online Peer Support Group.
• Meet client needs and work within a personalised support approach.
• Work with clients in the community, at home, and in Wellbeing Centres.
• Support clients in a peer support manner.
• Promote HMN values through 1-1 and group support.
• Contribute to the development and delivery of groups.
• Ensure the delivery of quality services.

Skills

Lived experience

Mental health knowledge

Adult mental health support

Counselling basics

Job description

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Another exciting role has become available within our Peer Support Service.

Peer Support Worker

Reference: 354

Responsible to: Peer Support Team Lead

Working hours: Full-Time, 37.5 hours per week

Contract: Permanent

Salary: £25,233 per annum

Based: Herts Countywide travel required, depending on client need and waiting lists, with a focus on Waltham Cross and East Herts.

About the Peer Support Services

Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire. Peer Support is the key service most requested by people and we now offer this in all of our 7 Wellbeing Centres across Hertfordshire. HMN’s values of Hope, Courage, Togetherness and Responsive form the basis of all the work we do.

Hertfordshire Mind Network provide a range of training opportunities, including our Peer Support Academy. Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values and these values form the ethos we work within our peer support team and the 2 academy courses we run which are: The Foundations of Peer Support and Supporting Others in a Peer Way.

About the Role

The Peer Support service provide tailored, personalised support for someone’s individual needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. This approach includes; Hope, Courage, Togetherness and Responsive. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.

• Offer 1-1 peer support in Letchworth and within other HMN Wellbeing Centres across the County depending on client need and waiting lists


• You will help co-facilitate our online Peer Support Group


• Meet client need and work within this personalised approach


• Work with clients in the community, within their home, as well as in one of our Wellbeing Centres


• Support clients in a peer support way


• Play an integral role in instilling HMN’s values through our 1-1 and group support


• Play a key part in the development and delivery of our groups


• Always ensure the delivery of quality services

The successful candidate will have need a personal understanding (lived experience) of mental health needs, or cared for someone who did, a great understanding and proven skills of delivering mental health services, proven skills around working with adults with mental health needs and significant proven knowledge of models and services to meet the needs of adults with mental health needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)


• An additional day of leave each year for your birthday following completion of probation period.


• Ongoing training relevant to your role.


• An Employee Assistance Programme.


• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 16 September 2026.

Interviews will be held on Tuesday 22 September 2026 at our Watford Wellbeing Centre. Applicants will be notified of an interview time if shortlisted.

Please note: Due to high numbers of expected applicants, we may close this advert early.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.