Mental Health Support Administrator

Mind Hertfordshire Network; Stevenage; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave 25 days pro rata

Birthday leave after probation

Employee Assistance Programme

Blue Light Card eligibility

Health cover after 6 months

Job summary

Hertfordshire Mind Network is seeking a Mental Health Support Administrator to join the team at Stevenage Wellbeing Centre. You will handle initial contact, provide information and emotional support, and ensure smooth referrals into crisis services.

Responsibilities include processing referrals, database updates, and assisting with everyday admin to keep the Wellbeing Centre running smoothly. This full-time role offers training and progression.

Qualifications

• Knowledge of Microsoft Office, Excel spreadsheets and Word documents.
• Excellent interpersonal skills including a welcoming phone manner.
• Ability to remain calm in crisis situations and prioritise tasks.
• Strong organisational skills to handle multiple tasks and deadlines.

Responsibilities

• Be the first point of contact and provide information to HMN callers by phone, email and in person.
• Offer emotional support to people in distress and facilitate referrals into Daylight service.
• Complete and process referral forms, liaising with service users and colleagues.
• Accurately record client information on the database.
• Support the smooth running of Wellbeing Centres.
• Undertake admin duties and manage mail, supplies and emails.
• Maintain tidy reception and up-to-date information on notice boards.

Skills

Microsoft Office

Interpersonal skills

Calm under crisis

Phone manner

Tools

Microsoft Office

Excel

Word

Job description

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Mental Health Support Administrator

Reference number: 375

Reports to: Resources Lead

Salary: £24,785 per annum

Contracted hours: Full-Time, 37.5 hours per week

Contract length: Permanent

Working base: Stevenage Wellbeing centre – with flexibility to travel to other centres across Hertfordshire if required.

We have a vacancy for a Mental Health Support Administrator to join our team.

As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.

About Us

Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered. We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county. Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18-year-olds. We provide services and support to approximately 10,000 people experiencing mental ill health each year.

Key responsibilities

• To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
• To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
• To complete and process referral forms, liaising with Service Users and colleagues
• To accurately record client information onto the database.
• To support the smooth running of the Wellbeing Centres
• To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
• To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
• To maintain the notice boards with relevant and up to date information

The successful candidate will have knowledge of Microsoft Office, Excel spreadsheets, Word documents, excellent interpersonal skills to include a welcoming telephone manner, the ability to remain calm in crisis situations with clients and will be able to prioritise work with minimum supervision, meet deadlines and work simultaneously on a variety of tasks.

We offer

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Thursday 20th August 2026.

Interviews to be held week commencing 24th August.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.