Peak-Season Customer Service & Sales Advisor (Fixed-Term)

Gear4music Ltd.; York and North Yorkshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous staff discount

Employee Assistance Programme

Mental Health First Aiders

Free car parking and EV charging

Modern office with onsite café and bar

Onsite gym and physiotherapy with Gear

Great coffee

Pension scheme

Cycle-to-work scheme

Annual leave and sick pay

Job summary

Gear4music Ltd. is seeking a Customer Service Advisor on a fixed-term contract to support our peak season.

You will handle inbound calls and emails, offering knowledgeable guidance on musical instruments and related products, and build rapport to tailor advice to each customer’s needs. The role runs Monday to Friday, 9:00am–5:30pm, with potential for permanent placement depending on performance and business needs.

Qualifications

• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Ability to quickly build rapport with customers.
• Previous experience in a customer service or customer-facing environment.
• Good computer skills, including confidence using Microsoft Office.
• An interest in and appreciation of music.
• Knowledge of musical instruments and equipment, although this is not essential.
• A reliable and positive approach.
• A genuine commitment to providing first-class customer service.
• Availability to work with us on a fixed-term basis until February.

Responsibilities

• Answer inbound calls and respond to occasional email enquiries.
• Provide friendly, professional and helpful advice about musical instruments, equipment and related products.
• Build rapport with customers and understand their individual needs.
• Resolve customer queries and more challenging enquiries, escalating issues when appropriate.
• Develop your product knowledge and become a valued member of our specialist Customer Service team.
• Support the team in delivering an excellent customer experience throughout our busiest trading period.

Skills

Excellent communication

Telephone manner

Rapport building

Customer service experience

Music interest

Instrument knowledge

Reliability

Positive attitude

Tools

Microsoft Office

Job description

Gear4music Ltd. is seeking a Customer Service Advisor on a fixed-term contract to support our peak season.

You will handle inbound calls and emails, offering knowledgeable guidance on musical instruments and related products, and build rapport to tailor advice to each customer’s needs. The role runs Monday to Friday, 9:00am–5:30pm, with potential for permanent placement depending on performance and business needs.