PCN Operations and Business Support Officer

Derbyshire LMC Ltd; Danesmoor; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Hybrid working

Job summary

South Hardwick Primary Care Network (PCN) is seeking an enthusiastic, organised PCN Operations and Business Support Officer to join our growing team. You will provide comprehensive operational, administrative and project support across the PCN, working with the Neighbourhood Operations Manager, General Manager, Clinical Director and Service Leads.

The role supports service delivery, governance, workforce initiatives and financial administration, helping drive continuous improvement and

Qualifications

• Educated to degree level or equivalent; strong operational delivery experience.
• Proven ability to organise work, manage projects and supervise teams.
• Experience with HR processes, recruitment and staff records.

Responsibilities

• Support day-to-day operational delivery of PCN services, including Home Visiting and Social Prescribing.
• Line management responsibilities for a small team and staff appraisals.
• Lead PCN-wide projects, drive innovation and coordinate meetings and reports.
• Produce performance information to support decision-making and governance.
• Support workforce planning, recruitment and service transformation initiatives.

Skills

Organisation

MS Office

Data analysis

Project management

HR policies

Communication

Education

Degree level or equivalent

GCSE English and Mathematics

Tools

SystmOne

Microsoft Office

Reporting software

Job description

Role title: PCN Operations and Business Support Officer

Employer: South Hardwick Primary Care Network

Location: South Hardwick

Salary: Depending on experience £32,073 - £39,043 pro-rata.

Listed from: 26/10/2026

Closing date: 22/11/2026

Further information:

PC Operations and Business Support Officer

Role advertised is for 28 hours per week.

We are seeking an enthusiastic, organised and motivated PCN Operations and Business Support Officer to join our growing team and play a key role in supporting the operational delivery and ongoing development of our services.

The PCN Operations and Business Support Officer will provide comprehensive operational, administrative and project support across the PCN. Working closely with the PCN Neighbourhood Operations Manager, General Manager, Clinical Director and Service Leads, you will help ensure the effective delivery of services and support the implementation of PCN priorities and strategic objectives.

The post-holder will support service development, workforce initiatives, performance monitoring, governance processes, financial administration and stakeholder engagement activities, helping to drive continuous improvement across the organisation.

This is an excellent opportunity for someone who enjoys a varied role and wants to make a genuine difference within primary care. You will work closely with clinical and operational leaders, gaining exposure to service development, transformation and neighbourhood healthcare initiatives whilst helping shape the future of local healthcare services.

This role offers the opportunity to make a meaningful impact for patients across a network of eight practices, supporting the continued development of integrated neighbourhood healthcare services.

Main duties of the job

You will:

• Support effective day-to-day operational delivery of PCN services, including the Home Visiting Service and Social Prescribing Service.
• Have Line Management responsibilities (including a small team of Social Prescribers), undertaking supervision, day-to-day management, mentorship, monitor sickness and absence/training, and undertake annual appraisals.
• Lead and support PCN-wide projects/new developments, driving innovation and integration.
• Provide, where required, representation on appropriate committees/working groups on behalf of the PCN/services.
• Coordinate meetings, projects, service reviews and improvement initiatives.
• Produce reports, audits, presentations and performance information to support decision-making.
• Assist with workforce planning, recruitment, induction and staff administration.
• Support contract monitoring, service evaluation and quality improvement activities.
• Contribute to governance, risk management and compliance requirements.
• Develop positive working relationships with practices, partner organisations and system stakeholders.
• Support financial reporting, budget monitoring and resource management processes.
• Lead/Assist with communications, engagement activities and implementation of new projects.
• Be a key point of contact for the Home Visiting Service and Social Prescribing Service.

About us

South Hardwick Primary Care Network (PCN) is committed to delivering high-quality, patient-centred services that improve outcomes for our local population. We work collaboratively across our member GP practices and with system partners to develop innovative services that support proactive, integrated care.

The PCN consists of eight GP practices serving approximately 71,000 patients across the South Hardwick footprint. Working together, we provide a range of enhanced services designed to improve access, reduce health inequalities and deliver coordinated, neighbourhood-based care to our local communities.

South Hardwick is a mix of former mining communities, suburbs, and rural communities to the south of Chesterfield.

What We Offer

• A rewarding role that directly contributes to improving patient care and service delivery.
• The opportunity to work within a supportive and innovative Primary Care Network.
• Opportunities for personal and professional development.
• Involvement in exciting projects designed to improve population health and neighbourhood working.
• Eligibility to join the NHS Pension Scheme.
• Starting annual leave entitlement of 27 days per year, plus 8 bank holidays (pro rata for part-time employees with entitlement increasing with length of service.
• Flexible and hybrid working options where service need allows.

Job responsibilities

Please refer to the Job Description and Person Specification, which gives key details of the role and essential and desirable criteria for the person specification.

Person Specification

Knowledge and Skills

• Strong organisational and time management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint.
• Ability to analyse data and performance information.
• Understanding or confidentiality, data protection and information governance.
• Demonstrated project management skills, including planning, delivery and evaluation.
• Awareness of the Primary Care Network (PCN) model and NHS structures.
• Understanding of HR policies and employment legislation.
• Car user/willingness to travel between PCN sites and attend external meetings as required.
• Knowledge of experience of using SystmOne for reporting, patient record management, service administration, or data extraction within a primary care or community healthcare setting.
• Familiarity with performance indicators and contract requirements (eg DES specifications).
• Experience using digital tools for communication and design.
• Understanding of policy development and implementation in healthcare or public sector settings.

Experience

• Experience in a senior administrative or operational role.
• Experience managing or supervising a team.
• Experience working across multiple teams or organisations.
• Experience producing reports, returns or project documentation.
• Experience Supporting HR processes such as recruitment, onboarding, and staff records management.
• Experience coordinating training or workforce development activities.
• Experience within a primary care, NHS or healthcare setting.
• Experience in service development or quality improvement.
• Experience managing budgets and financial processes.
• Experience preparing funding applications or writing successful bids.
• Experience supporting or delivering service transformation or change management initiatives.

Qualifications

• Educated to degree level or equivalent experience, which includes operational day-to-day service delivery.
• Educated to GCSE Grade C/4 or above (or equivalent) in English and Mathematics.

Personal Attributes

• Able to work independently and manage own workload.
• Flexible and adaptable in a fast-paced, changing environment.
• Strong interpersonal skills, able to build relationships at all levels.
• Committed to improving health outcomes and patient care.
• Upholds values of equality, diversity and inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Address

South Hardwick Primary Care Network

Coney Green Business Centre

Wingfield View

Clay Cross, Chesterfield

S45 9JW

United Kingdom