PCN Care Coordinator for Trinity Surgery

Wisbech Primary Care Network Ltd; Wisbech; On-site; GBP 14,000 - 21,000; Full time

Job summary

Wisbech Primary Care Network Ltd. is seeking a Care Coordinator based at Trinity Surgery to support patients and coordinate care across PCN sites. This full-time role (37.5 hours per week) involves reception, admin duties and frontline patient liaison in a busy primary care environment.

The post is predominantly at Trinity Surgery with occasional work at Clarkson and Parson Drove sites. Interview date: Wednesday 3rd December (morning only).

Qualifications

• GCSE standard or equivalent.
• NVQ Level 3 in Business Administration or equivalent experience.
• Strong written English and ability to work in healthcare environment.

Responsibilities

• Reception duties: greet patients, direct them and manage urgent requests.
• Provide admin support to clinicians and patients.
• Manage appointments and recalls per practice protocol.
• Open/close premises and ensure security.

Skills

1:1 with patients

Prioritise workload

IT systems knowledge

GDPR awareness

Written and verbal skills

Communication skills

Team work

SystmOne experience

Safeguarding awareness

Education

GCSE or equivalent

NVQ Level 3 in Business Administration

Tools

SystmOne

Microsoft Word

Email

Job description

PCN Care Coordinator for Trinity Surgery

WisbechPrimary Care Network (PCN) is recruiting a CareCoordinatorfor Trinity Surgeryto support patient care in the development of the Primary CareNetwork. This is a full-time role (37.5 hours per week).

The appointed Care Coordinator will primarily be based at Trinity Surgery. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.

Main duties of the job

The Care Coordinator role is a critical and an evolving post with overall responsibility to help patients access the right services first time and will include:

To provide a point of contact for patients and act as a focal point for communication between patients, doctors and other medical staff

To provide efficient, accurate administrative support for clinicians, patients and colleagues.

About us

The PCNhas a population of approximately 50,000 patients and comprises of 4 PracticesTrinity Surgery, North Brink Practice, Clarkson Surgery and Parson DroveSurgery. The post holder will work alongside clinicians and other staff at Trinity Surgery as part of a multi-disciplinary team.

Interview date: Wednesday 3rd December (morning only)

Job responsibilities

Reception Duties

Respond to all queries and requests for assistance from patients andvisitors

Greet patients and direct them from reception into waiting areas

Ensure patients without appointments but in need of urgent consultationare seen according to surgery protocol

Explain practice arrangements and formal requirements to new patientsand those seeking temporary cover; ensure procedures are completed

Advise patients of relevant charges for private services, accept paymentand issue receipt for same

Enter on computer any requests for home visits and provide a computerprint-out

Ensure that any prescriptions requested urgently for the day are passedfor action to the repeat prescription clerk or other person as appropriate

Action requests for ambulance transport

Ensure all incoming and outgoing mail is directed appropriately

Ensure reception and waiting areas are kept neat and tidy

Take fees from patients, entering in receipt book and issuing receipts

Ensure sufficient forms and documents are available in Reception

Work safely at all times in accordance with practice policy

The performance of any other reasonable duties requested by the Doctors,Practice Manager, Reception Team Leader or PCN Manager

Operation of the Telephone System

Receive and make calls as required in accordance with surgery protocol

Divert calls and take messages in accordance with surgery protocol

Ensure the system is operational at the beginning of each day andswitched over to night service and answerphone operational at the end of theday

Management of Appointment System

Ensure total familiarity with all appointment systems in effectincluding regular and incidental variations

Ensure appropriate booking of appointments and recalls in line withpractice protocol

Signpost patients to appropriate providers following practice protocols

Monitor effectiveness of the system and report any problems orvariations required

Administration Duties

Follow practice protocols to actions tasks and emails as appropriate

Provide administration support to clinicians, patients and practicemanagement

Start and End of Day Procedures

Open up premises at the start of each day, switch off alarm system andmake all necessary preparations to receive patients

Follow End of Day procedures and ensure preparations for the nextworking day are complete

Secure premises at end of day, ensure building is totally secure,internal lights off and alarm system activated

Any responsibility identified duringthe course of the job. This is anevolving role, and the candidate must be flexible and adaptable.

Other requirements

• Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
• Ability to work at other locations including home working if required
• Availability to work an 8.00am start time and 6.30pm finish time.
• Willingness to work flexibly within the team to cover annual leave or sickness
• Availability to work weekends as required
• Ability to travel within the requirements of the role
• Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
• Full driving licence with no restrictions and including business insurance cover

Skills, Knowledge and Abilities

• Ability to work with patients on a 1:1 basis
• Can organise and prioritise workload
• Knowledge of IT systems, including ability to use Word, emails and the internet
• Awareness of GDPR
• Excellent written and verbal skills
• Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
• Ability to work effectively as part of a team or individually as required
• Able to manage and prioritise own workload
• Able to work accurately with excellent attention to detail
• Experience with SystmOne clinical system
• Awareness of Safeguarding Children and Adults

Experience

• Experience of working in a busy administration role, working with minimal supervision
• Experience of establishing work processes and proceduresExperience of working within a secure and confidential environment
• Experience of working in a healthcare setting
• Experience of inputting accurate and timely data onto electronic systems

Qualifications

• Educated to GCSE standard or equivalent
• Good command of written English
• NVQ qualification level 3 or above in Business Administration or equivalent previous experience
• Demonstrable experience of team working
• Ability to withstand sensitive and potentially stressful situations

£12.71 an hour£24,852 full-time equivalent per year