PCN Care Coordinator for Trinity Surgery

NHS Jobs; Wisbech; On-site; GBP 21,000 - 32,000; Full time

Job summary

NHS Jobs is recruiting for a PCN Care Coordinator at Trinity Surgery in Wisbech. The role focuses on reception duties, patient liaison, and coordinating appointments to ensure smooth patient flow and efficient clinic operations.

The post requires flexibility, adaptability, and a proactive approach to support clinicians and practice management while maintaining a welcoming, secure reception environment.

Responsibilities

• Greet patients and direct them from reception into waiting areas
• Explain practice arrangements and formal requirements to new patients
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Manage appointment systems, bookings and recalls in line with practice protocol
• Open and close reception, ensure security and prepare for the day
• Provide administration support to clinicians, patients and practice management
• Handle calls, messages and triage requests according to surgery protocol
• Assist with home visit requests and liaising with relevant staff
• Support day-end procedures and maintain orderly reception and waiting areas
• This evolving role requires flexibility and adaptability

Job description

PCN Care Coordinator for Trinity Surgery

Reception Duties Respond to all queries and requests for assistance from patients and visitors Greet patients and direct them from reception into waiting areas Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed Advise patients of relevant charges for private services, accept payment and issue receipt for same Enter on computer any requests for home visits and provide a computer print-out Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate Action requests for ambulance transport Ensure all incoming and outgoing mail is directed appropriately Ensure reception and waiting areas are kept neat and tidy Take fees from patients, entering in receipt book and issuing receipts Ensure sufficient forms and documents are available in Reception Work safely at all times in accordance with practice policy The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager Operation of the Telephone System Receive and make calls as required in accordance with surgery protocol Divert calls and take messages in accordance with surgery protocol Ensure the system is operational at the beginning of each day and switched over to night service and answerphone operational at the end of the day Management of Appointment System Ensure total familiarity with all appointment systems in effect including regular and incidental variations Ensure appropriate booking of appointments and recalls in line with practice protocol Signpost patients to appropriate providers following practice protocols Monitor effectiveness of the system and report any problems or variations required Administration Duties Follow practice protocols to actions tasks and emails as appropriate Provide administration support to clinicians, patients and practice management Start and End of Day Procedures Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients Follow End of Day procedures and ensure preparations for the next working day are complete Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.