Payroll Specialist

UserTesting Technologies, Inc.; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an EMEA Payroll Specialist, where you'll play a pivotal role in managing payroll for the UK and beyond. This dynamic position involves processing payroll changes, ensuring compliance with regulations, and driving improvements in payroll processes. You'll collaborate with international payroll providers and the HR team to enhance data integrity and efficiency. If you're passionate about payroll and want to make a difference in a company that values empathy and understanding, this is the perfect opportunity for you.

Qualifications

• 5+ years of global payroll experience, especially in the UK.
• Strong understanding of UK statutory payroll regulations.

Responsibilities

• Manage full payroll administration for the EMEA region, focusing on the UK.
• Act as the primary contact for EMEA payroll queries and process improvements.

Skills

Global Payroll Experience

UK Payroll Regulations

Microsoft Excel

Attention to Detail

Communication Skills

Organizational Skills

Process Improvement

Tools

ADP Celergo

In House UK Payroll Systems

Job description

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Overview:
The EMEA Payroll Specialist will manage and support the full payroll administration for the
EMEA region, with a primary focus on the UK and Germany, and provide backup coverage for
Spain, France and US payrolls.

Key Responsibilities:

• Process payroll changes in the ADP Celergo system, including onboarding paperwork, department transfers, salary updates, terminations, benefit adjustments and Pension uploads. Ensure all changes are accurately captured by payroll deadlines in coordination with the HR Administration team.
• Act as the subject matter expert and primary point of contact for all EMEA payroll queries, resolving issues promptly.
• Identify and drive improvements to payroll-related processes, tools, and reporting, with support from the Payroll Manager.
• Record payroll transactions in the general ledger and reconcile payroll accounts in collaboration with Finance and business units.
• Maintain monthly payroll reconciliations, verifying data consistency with previous periods.
• Create and publish payroll timetables to ensure compliance by all payroll providers.
• Maintain data integrity across all payroll systems and adhere to rigorous process controls to minimise errors.
• Continuously implement process improvements to enhance accuracy and efficiency.
• Serve as the main point of contact for employee payroll inquiries across all global offices.
• Support other finance and payroll-related projects as assigned.
• Communicate regularly with international payroll providers to ensure compliance with local regulations and with HR on key updates.

Required Skills and Experience:

• 5+ years of global payroll experience.
• Strong experience with UK payrolls; experience with Germany, France, Spain payrolls is highly preferred; US experience is a plus.
• Solid understanding of UK statutory payroll regulations.
• Experience working with In House UK payroll systems preferred
• Prior experience working with third-party payroll providers.
• Advanced proficiency in Microsoft Excel.
• High attention to detail, with strong skills in identifying data inconsistencies and errors.
• Ability to handle sensitive and confidential information with professionalism.
• Ability to work independently and manage tight deadlines.
• Strong communication and organizational skills.
• Proactive attitude with a desire to drive change, simplify processes, and improve efficiency.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About Us

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.