Payroll Implementation Team Lead — Hybrid & Flexible

HotSchedules; Macclesfield; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Holidays

Flexible hours

Wellness

Laptop

Healthcare claims

Certification support

Meetups

Parental benefits

Cycle to work

Pension and life insurance

On demand pay

Job summary

Fourth LTD in the UK is seeking a confident and motivated Team Lead, Payroll Implementation Services, to lead a group responsible for onboarding new customers to Fourth’s payroll service. You will manage onboarding workloads, guide the team, and ensure accurate payroll processing including TUPE transfers, with a focus on excellent customer outcomes.

You will work closely with the Professional Services Leadership team, allocate resources, develop team members, and act as the escalation point for

Qualifications

• Experience of payroll processing, payroll implementation, or payroll change management (e.g. TUPE transfers), ideally within the hospitality industry.
• Desire to manage and develop people
• Knowledge and experience of coaching styles and evidence of putting these into practice
• Ability to manage, motivate and work within a team
• Good emotional intelligence and ability to communicate at all levels
• Personally driven to deliver to standards of excellence
• Be self-motivated, trustworthy and efficient with exceptional interpersonal skills

Responsibilities

• Personally, managing a workload of customer onboarding and payroll change projects, including complex cases such as TUPE transfers
• Process live payrolls as part of onboarding process new customer, validating outputs and resolving discrepancies before handover. Administer pensions and ensure RTI accuracy, including FPS/EPS submissions, rollbacks, and EYU where required.
• Ensuring the Payroll Solution Consultants and Payroll Implementation Specialists are enabled to deliver appropriate consultation and configuration at each phase of the customer onboarding journey
• Sharing advice, expertise and best practice with the team to maximise the value they bring to Fourth’s customers
• Point of escalation for any team or customer challenges relating to payroll implementation
• Monitoring and managing resource allocation within the team across onboarding and change projects
• Inspiring and motivating team members, coaching and developing the team’s payroll and consulting skills
• Ensuring extreme Customer Satisfaction by keeping the customer experience at the forefront of the team’s work
• Collaborating with the Professional Services Leadership team on change, efficiency and process improvement initiatives

Skills

Payroll processing

Team leadership

Payroll implementation

TUPE transfers

Coaching

Communication

Job description

Fourth LTD in the UK is seeking a confident and motivated Team Lead, Payroll Implementation Services, to lead a group responsible for onboarding new customers to Fourth’s payroll service. You will manage onboarding workloads, guide the team, and ensure accurate payroll processing including TUPE transfers, with a focus on excellent customer outcomes.

You will work closely with the Professional Services Leadership team, allocate resources, develop team members, and act as the escalation point for