Team Lead - Payroll Implementation Services (12 month FTC)

HotSchedules; Macclesfield; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Holidays

Flexible hours

Wellness

Laptop

Healthcare claims

Certification support

Meetups

Parental benefits

Cycle to work

Pension and life insurance

On demand pay

Job summary

Fourth LTD in the UK is seeking a confident and motivated Team Lead, Payroll Implementation Services, to lead a group responsible for onboarding new customers to Fourth’s payroll service. You will manage onboarding workloads, guide the team, and ensure accurate payroll processing including TUPE transfers, with a focus on excellent customer outcomes.

You will work closely with the Professional Services Leadership team, allocate resources, develop team members, and act as the escalation point for

Qualifications

• Experience of payroll processing, payroll implementation, or payroll change management (e.g. TUPE transfers), ideally within the hospitality industry.
• Desire to manage and develop people
• Knowledge and experience of coaching styles and evidence of putting these into practice
• Ability to manage, motivate and work within a team
• Good emotional intelligence and ability to communicate at all levels
• Personally driven to deliver to standards of excellence
• Be self-motivated, trustworthy and efficient with exceptional interpersonal skills

Responsibilities

• Personally, managing a workload of customer onboarding and payroll change projects, including complex cases such as TUPE transfers
• Process live payrolls as part of onboarding process new customer, validating outputs and resolving discrepancies before handover. Administer pensions and ensure RTI accuracy, including FPS/EPS submissions, rollbacks, and EYU where required.
• Ensuring the Payroll Solution Consultants and Payroll Implementation Specialists are enabled to deliver appropriate consultation and configuration at each phase of the customer onboarding journey
• Sharing advice, expertise and best practice with the team to maximise the value they bring to Fourth’s customers
• Point of escalation for any team or customer challenges relating to payroll implementation
• Monitoring and managing resource allocation within the team across onboarding and change projects
• Inspiring and motivating team members, coaching and developing the team’s payroll and consulting skills
• Ensuring extreme Customer Satisfaction by keeping the customer experience at the forefront of the team’s work
• Collaborating with the Professional Services Leadership team on change, efficiency and process improvement initiatives

Skills

Payroll processing

Team leadership

Payroll implementation

TUPE transfers

Coaching

Communication

Job description

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Position Overview

We are looking for a highly confident and motivated individual to lead a team of Payroll Solution Consultants and Payroll Implementation Specialists in a player-coach capacity. This individual will manage their own workload of customer onboarding and payroll change projects, while also growing and developing the team to ensure the successful onboarding of new customers onto Fourth’s payroll service and the smooth processing of payroll changes for existing accounts, such as TUPE transfers. This individual is responsible for the day-to-day activities and guidance of their team members, fostering a cohesive and supportive working environment and providing leadership and direction; they will build great relationships and act as an ambassador for the team within the business, the company and our products. Team Lead, Payroll Implementation Services will work closely with the appropriate members of the Professional Services Leadership team, reporting to the Director, Solution Consulting (WFM), understand the priorities for new customer onboarding and existing account payroll change requests. Also working closely with the Payroll Solution Consultants and Payroll Implementation Specialists, ensuring that resource allocation is sufficient for each project and that the team are motivated and supported within their role and able to develop further skills. This individual will also be a point of escalation for any customer issues relating to payroll implementation or payroll change processing.

Primary Responsibilities

• Personally, managing a workload of customer onboarding and payroll change projects, including complex cases such as TUPE transfers


• Process live payrolls as part of onboarding process new customer, validating outputs and resolving discrepancies before handover. Administer pensions and ensure RTI accuracy, including FPS/EPS submissions, rollbacks, and EYU where required.


• Ensuring the Payroll Solution Consultants and Payroll Implementation Specialists are enabled to deliver appropriate consultation and configuration at each phase of the customer onboarding journey


• Sharing advice, expertise and best practice with the team to maximise the value they bring to Fourth’s customers


• Point of escalation for any team or customer challenges relating to payroll implementation


• Monitoring and managing resource allocation within the team across onboarding and change projects


• Inspiring and motivating team members, coaching and developing the team’s payroll and consulting skills


• Ensuring extreme Customer Satisfaction by keeping the customer experience at the forefront of the team’s work


• Collaborating with the Professional Services Leadership team on change, efficiency and process improvement initiatives

Preferred Experience And/or Qualifications

• Experience of payroll processing, payroll implementation, or payroll change management (e.g. TUPE transfers), ideally within the hospitality industry


• Desire to manage and develop people


• Knowledge and experience of coaching styles and evidence of putting these into practice


• Ability to manage, motivate and work within a team


• Good emotional intelligence and ability to communicate at all levels


• Personally driven to deliver to standards of excellence


• Be self-motivated, trustworthy and efficient with exceptional interpersonal skills

Benefits

• Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!


• Flexible working! Use our flexible working hours and hybrid working environments to manage it.


• Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.


• Laptop and equipment.


• Healthcare expense claim tools!


• Like in life, at work we also want you to grow with certifications.


• Annual meet ups!


• Enhanced parenting scheme!


• Cycle to work scheme and season ticket loan provided.


• Pension and life insurance? Several, for you to choose what looks convenient.


• On demand pay tools for you to be able to access salary even before the end of the month!

All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.