Payroll & Benefits Administrator

Michael Page; Liverpool; On-site; GBP 27,000 - 36,000; Full time

Job summary

Michael Page is seeking a Payroll & Benefits Administrator in Liverpool to handle payroll and employee benefits, ensuring accuracy and timely processing within the Accounting & Finance team.

The role involves managing the Benefits mailbox, supporting the Payroll team with inquiries, and driving process improvements while maintaining confidentiality and high levels of customer service.

Qualifications

• Experience in payroll processing and benefits administration.
• Knowledge of payroll regulations and data confidentiality.
• Strong organisational and problem-solving skills.

Responsibilities

• Process payroll and manage employee benefits queries.
• Maintain Benefits mailbox and respond to inquiries.
• Triage requests and escalate when needed.
• Update SOPs and improve processes.
• Produce reports on payroll and benefits activities.
• Use HR and payroll systems for day-to-day admin.

Skills

Payroll processing

Benefits administration

Payroll systems

Data privacy / confidentiality

Communication

Tools

HRIS

Payroll software

Job description

As a Payroll & Benefits Administrator in Liverpool, you'll handle payroll and employee benefits, ensuring everything runs smoothly and accurately. This role is key to keeping things organised and supporting the Accounting & Finance team.

Client Details

Our client is a well-established and successful UK organisation with a strong presence across the country. As part of a larger group, the business has a diverse portfolio of operations and a strong track record of continued growth and investment.

Description

• Manage the Benefits Administration function, ensuring effective and accurate processing of employee benefit queries and requests.
• Take ownership of the Benefits shared mailbox, reviewing, organising and responding to employee queries in a timely manner.
• Triage incoming enquiries, identifying and prioritising urgent requests and escalating where appropriate.
• Maintain and improve mailbox management processes to ensure an efficient and consistent approach across the team.
• Set up and manage automated responses and mailbox rules to enhance the employee experience and streamline administration.
• Review, maintain and update Benefits Standard Operating Procedures (SOPs), ensuring documentation remains accurate and fit for purpose.
• Support the Payroll team with administrative activities and payroll-related queries as required.
• Act as a key point of contact for employees and stakeholders, providing a high level of customer service.
• Identify opportunities to improve processes and recommend best practices for benefits and payroll administration.
• Produce and maintain reports relating to benefits and payroll activities.
• Use HR and payroll systems to support day-to-day administration.
• Work independently from day one, quickly becoming an effective member of the team and delivering immediate support within the Benefits function.

Profile

• Experience in payroll processing and benefits administration.
• Strong attention to detail and organisational skills.
• Knowledge of payroll systems and relevant regulations.
• Ability to handle sensitive and confidential information professionally.
• Good communication and problem-solving skills.

Job Offer

• Salary flex dependent on experience.
• Fixed-term contract position.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.