Payroll Assistant

MultiStaff Recruitment Solutions Ltd; Astwood Bank; On-site; GBP 26,000 - 34,000; Full time

Job summary

MultiStaff Recruitment Solutions Ltd is seeking a detail‑oriented Payroll Associate to deliver accurate payroll services for a range of clients. You will work with the Payroll Manager to process payrolls, handle onboarding of new clients, and respond to client queries while meeting strict deadlines.

The role supports onboarding of new payroll clients, ensures HMRC and pension compliance, and maintains confidentiality and high client care standards.

Responsibilities

• Process weekly, fortnightly and monthly payrolls accurately within deadlines.
• Prepare and submit RTI submissions, EPS, and pension contributions.
• Handle statutory payments (SSP, SMP, SPP), holiday pay, adjustments, and payroll corrections.
• Maintain accurate employee records (starters, leavers, amendments).
• Respond to client queries promptly and professionally.
• Liaise with Client Managers for clarifications or fee discussions.
• Support workload organization and team during peak times; provide holiday/emergency cover.
• Assist onboarding of new payroll clients and ensure compliance with HMRC, pension providers, and internal governance.

Job description

As a Payroll Associate, you will support the smooth and compliant delivery of payroll services for a wide range of clients. Working closely with the Payroll Manager and wider team, you will process payrolls accurately, help with onboarding new clients, respond to client queries, and ensure deadlines are consistently met. This role is ideal for someone who is detail oriented, organised, and keen to develop within a growing payroll function.

Key Responsibilities

Payroll Processing

• Process weekly, fortnightly and monthly payrolls accurately within agreed deadlines.

• Prepare and submit RTI submissions, EPS, and pension contributions.

• Handle statutory payments (SSP, SMP, SPP), holiday pay, adjustments, and payroll corrections.

• Ensure accurate maintenance of employee records, starters, leavers, and amendments.

Client Support & Communication

• Respond to client queries promptly and professionally.

• Liaise with Client Managers where further clarification or fee discussions are required.

• Maintain high standards of accuracy, confidentiality, and client care.

Team Support & Workflow

• Assist with organising workload and supporting team members during peak times.

• Provide holiday/emergency cover where needed.

• Support the allocation of new payrolls and follow internal processes consistently.

Onboarding & Compliance

• Support onboarding of new payroll clients by gathering required information and setting up systems.

• Ensure compliance with HMRC, pension providers, and internal governance.

• Keep up to date with payroll legislation, software updates, and internal procedures.

Operational Administration

• Keep target sheets, internal trackers and payroll checklists updated (where required).

The salary is based on full time so will be pro rota.

Flexible working hours but ideally Monday - Friday around 5 hours per day.