Payroll Onboarding Consultant

Portfolio Credit Control; Manchester, Nottingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days’ holiday

Pension plan

Life Insurance

Employee Assistance Programme

On-site gym

Discount schemes

Recognition programmes

Modern office in Manchester

Job summary

Portfolio Credit Control is seeking a Payroll Onboarding Consultant in Manchester to lead the seamless transition of new clients onto our payroll platform. You will guide customers from their current provider, set them up for success from day one, and work closely with a supportive team.

This office-based role offers growth within a dynamic payroll bureau, opportunities to shape processes, build relationships, and develop expertise across end-to-end payroll transitions.

Qualifications

• Passion for payroll with strong numerical accuracy and end-to-end processing.
• Experience onboarding or implementing payroll systems is a plus.
• Excellent client service and relationship-building skills.
• Able to thrive in a fast-paced bureau environment.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Manage the onboarding of new payroll clients and ensure seamless transitions.
• Build strong relationships with new clients from day one.
• Assist with parallel runs to verify accuracy.
• Ensure run results balance with previous payroll providers.
• Guide customers on service and system features.
• Communicate clearly and maintain excellent customer service.

Skills

Payroll

Onboarding

Relationship building

Problem solving

Attention to detail

Job description

Portfolio are proud to be exclusively representing an award-winning global SaaS business and one of the most progressive and dynamic payroll bureaus in the UK. Our client is experiencing exponential growth and building their Payroll division and strengthening the already established team

With a modern office in the heart of Manchester City Centre, you’ve the opportunity to join an exciting and vibrant team as a Payroll Onboarding Consultant, who are passionate about payroll excellence and eager to excel. This is your chance to be part of something special – help us shape a new business division with incredible growth and development opportunities!

The Role

As a Payroll Onboarding Consultant, you’ll be at the forefront of our client experience, ensuring payroll customers have a seamless transition from their current provider. You’ll be the trusted guide who makes what can be a daunting change feel effortless, setting clients up for success from day one. This is an amazing opportunity for a payroll professional who loves problem-solving, building relationships, and making a real impact!

This is an office-based role, and for good reason! Being in our office full-time means you’ll be surrounded by a supportive team where collaboration is key. You’ll learn from experienced colleagues, share knowledge, problem-solve together, and build the camaraderie that makes challenging work enjoyable. In payroll, having your team around you to bounce ideas off, ask questions, and celebrate wins together makes all the difference!

A bit about you:

• Passionate about payroll: You love the technical side of payroll and take pride in your ability to handle manual calculations, end-to-end processing, and complex transitions.
• Experienced in onboarding or implementation: Ideally, you’ve onboarded new clients into a bureau or accountancy practice, or at least implemented new systems in an in-house environment. You understand the challenges and know how to make transitions smooth.
• Bureau experienced: You thrive in the fast-paced bureau environment where variety, client service, and attention to detail are everything.
• A natural relationship builder: You build trust quickly, communicate clearly and concisely, and always demonstrate excellent customer service.
• Detail-oriented & thorough: You can assist with parallel runs, ensure results balance perfectly with previous providers, and catch discrepancies before they become issues.
• Excited about growth: You’re entering this business near its conception, which means real opportunities to shape processes, influence direction, and grow your career alongside the division!

What you’ll be doing:

• Managing the implementation and onboarding of new payroll clients, ensuring seamless transitions from their current providers.
• Building strong relationships with new clients from day one, becoming their trusted payroll partner.
• Assisting with the processing of parallel runs to ensure accuracy.
• Ensuring all run results balance perfectly with new customers’ previous payroll providers.
• Guiding customers on both service and system features, helping them get the most from their new payroll solution.
• Communicating clearly and concisely, always demonstrating excellent customer service.

What’s in it for you?

Our client offers a fantastic benefits package and an exciting work environment:

• 25 days’ holiday, plus bank holidays & a day off on your birthday – increasing after 2 & 5 years’ service
• Profit share scheme
• Pension Plan with Royal London and Life Insurance
• Employee Assistance Programme
• Brand new on-site gym
• Bright Exchange – retail and other discount schemes
• Company incentives and recognition programmes
• Modern working environment in Manchester City Centre
• Opportunity to expand your knowledge from an experienced, friendly team
• Be part of a new business division with genuine growth and development opportunities

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