Payments Specialist — Precision & Customer Service

Cox Automotive; Ledston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Additional holiday days

Birthday off (paid)

Well-Being Day

Charity Day

Career progression

Competitive pension

Job summary

Manheim Auction Services in Leeds is seeking a Payments Assistant to ensure accurate flow of payments and invoicing. You will process payments from buyers and to vendors with precision, while delivering high levels of service.

The role requires meticulous attention to detail, strong administrative and communication skills, and the ability to work within defined processes. A supportive environment with progression opportunities and a comprehensive benefits package awaits.

Qualifications

• Exceptional attention to detail is required to ensure accuracy in all tasks.
• Strong administrative skills to manage multiple responsibilities efficiently.
• Confidence working within structured regulations and procedures.
• Excellent customer service and interpersonal skills.
• Effective written and verbal communication for stakeholders.
• Strong organisational skills to prioritise and meet deadlines.
• Flexibility and adaptability to change and continuous improvement.

Responsibilities

• Facilitate and process incoming payments from customers via electronic funds transfer and funding partners, ensuring accurate allocation to customer accounts.
• Monitor company bank accounts for incoming telegraphic transfers and ensure prompt reconciliation.
• Maintain accurate and timely data entry into the AIMS system.
• Oversee post-sale invoicing processes, including sundry invoices and prompt payment collection.
• Close auction sales efficiently once invoicing is completed.
• Manage delivery logistics by adding requests to invoices and authorising dispatch after payment.
• Administer vehicle storage charges and handle related customer queries.
• Proactively follow up with customers to recover outstanding debt via phone or email.
• Ensure end-of-sale payments are balanced and reconciled.
• Prepare and process vendor payments and manage finance clearance.
• Deliver excellent customer service in person or via telephone, escalating when needed.
• Complete required reports with explanations for variances.
• Support the auction process and perform general administrative tasks as required.

Skills

Attention to detail

Administrative skills

Regulatory compliance

Customer service

Communication skills

Organisational skills

Adaptability

Job description

Manheim Auction Services in Leeds is seeking a Payments Assistant to ensure accurate flow of payments and invoicing. You will process payments from buyers and to vendors with precision, while delivering high levels of service.

The role requires meticulous attention to detail, strong administrative and communication skills, and the ability to work within defined processes. A supportive environment with progression opportunities and a comprehensive benefits package awaits.