Payments Specialist

CloudPay Treasury Services Limited; Andover; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

WFH Allowance

Private Medical Insurance

Pension Scheme

Employee Referral Program

Vacation Allowance

Job summary

CloudPay Treasury Services Limited is seeking a Payments Specialist in the UK to ensure payroll-related payments are accurate and on time. You will liaise with vendors and clients, manage payment requests, and support reconciliation and documentation to deliver a seamless pay experience for clients.

The role requires strong customer service, communication, and payroll/treasury awareness, with opportunities to grow within a fast‑growing global payroll partner.

Qualifications

• High level of customer service skills required.
• Ability to communicate with clients, payroll partners, providers and internal colleagues.
• Working knowledge of payroll and treasury experience is advantageous.

Responsibilities

• Liaise with external vendors to ensure smooth and timely processing of net and statutory payments.
• Ensure funds are requested from clients in a timely manner and manage client requests.
• Prepare and review reconciliation reports for the client’s accounting department.
• Maintain process documentation as required.
• Ensure bank details for new payees are correctly set up.
• Assist with the implementation of new customers.
• Undertake other ad hoc duties as required.

Skills

Customer service

Communication

Payroll knowledge

Treasury experience

MS Office

Excel

Tools

MS Office

Excel

Job description

About this job opportunity

Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

Our fast-growing team in the UK is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients.

Main responsibilities

• Liaise with external vendors to ensure smooth and timely processing of net and statutory payments
• Ensuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied with
• Preparation and review of reconciliation reports for the use of client’s accounting department
• Maintenance of process documentation as required
• Ensuring bank details for any new payees are correctly set up
• Assist, as necessary, in the implementation of new customers
• Any other Ad hoc duties as required

Experience needed for this role

High level of customer service skills required Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders A keen eye for detail Organization, analytical, and decision-making skills Independently manage workload and collaborate with internal and external stakeholders to deliver key business results Ability to adapt quickly to new processes and new ways of working Good knowledge of MS Office, Excel & Internet based software would be advantageous Working knowledge of payroll and experience in treasury would be advantageous

About you and Our core values

Taking ownership, working with integrity and respect Being a team player is key to our culture Solution and customer focused Great initiative with the goal for excellence in achieving results Dedicated to developing and always looking for continuous improvements Be creative, be committed, be engaged and enjoy what you do

United Kingdom

Package and benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• WFH Allowance
• Life Assurance
• Private Medical Insurance
• Cycle to Work Scheme
• EAP Eye Tests & Glasses
• Contribution Simplyhealth
• Enhanced Health Plan
• Pension Scheme
• Give-As-You-Earn (GAYE)
• Employee Referral Program
• CloudPay NOW Paid Volunteering days
• Marriage Leave
• Bereavement Leave
• Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

Glassdoor We do things differently at CloudPay. As an end-to-end global pay solutions provider spanning payroll, payments, and pay on-demand, we can unify all your global teams and processes – giving your payroll, finance and HR teams complete visibility and control.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

Your CloudPay journey is the combination of everything that's unique about us: our culture, our core values but most importantly, our people. Our employees are the heart of CloudPay and it's continued success.