Global Enterprise Tech Support & Solutions Specialist

Global Payments Inc.; Leicester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Global Payments Inc. in the United Kingdom is seeking a technical consultant who can provide accurate information and guidance on our products and services, respond to client inquiries, and propose new solutions.

You will research, document, and track issues, maintain knowledge bases, and work with clients to understand business needs, promote suitable products, and lead training on modules.

Qualifications

• Bachelor's Degree or equivalent training and experience.
• Typically minimum 4 years relevant exp.
• Includes consulting with clients to meet business needs.

Responsibilities

• Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services.
• Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services.
• Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues.
• Use databases or other computerized systems to maintain up-to-date documentation.
• Leads client training on specified modules or products, as required.
• Develops functional requirements and specifications to support client customization or system changes to include coding scripts and writing macros.

Skills

Client communication

Research & analysis

Issue resolution

Technical knowledge base

Training clients

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Global Payments Inc. in the United Kingdom is seeking a technical consultant who can provide accurate information and guidance on our products and services, respond to client inquiries, and propose new solutions.

You will research, document, and track issues, maintain knowledge bases, and work with clients to understand business needs, promote suitable products, and lead training on modules.