Payments Services Collections Specialist

TN United Kingdom; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Payments Services Collections Specialist, der für das Management von Inkassovorgängen und die Minimierung finanzieller Auswirkungen verantwortlich ist. In dieser Rolle werden Sie mit internen Gruppen zusammenarbeiten, um negative finanzielle Auswirkungen zu beseitigen, während Sie gleichzeitig mit Kunden kommunizieren und Zahlungsvereinbarungen verhandeln. Wenn Sie ein selbstmotivierter Teamplayer mit ausgezeichneten analytischen und kommunikativen Fähigkeiten sind, könnte diese Position genau das Richtige für Sie sein. Treten Sie einem engagierten Team bei und tragen Sie zur finanziellen Stabilität des Unternehmens bei.

Qualifications

• Erfahrung in der Zahlungsabwicklung oder im Inkasso.
• Starke Fähigkeiten in der Kommunikation und Verhandlung.

Responsibilities

• Verwaltung der Inkasso-Warteschlange mit dem firmeneigenen System.
• Kontaktaufnahme mit Kunden zur Einziehung von Zahlungen.

Skills

PC und Tastaturfähigkeiten

MS Office (Word, Excel)

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Verhandlungsgeschick

Kritisches Denken

Unabhängige Urteilsfähigkeit

Problemlösungsfähigkeiten

Effektive Priorisierung

Tools

Proprietäres Collections-System (PCM)

Job description

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Payments Services Collections Specialist, Bournemouth

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Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f7536ffa41b8

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Join our team as a Payments Services Collections Specialist, where you'll manage collections and minimize financial impact to the company. Handle chargebacks, fees, and disputed items, negotiate payment arrangements, and collaborate with internal groups for efficient resolution.

As a Payments Services Collections Specialist within Payments Collections Team, you will be responsible for collecting chargebacks, fees, and other disputed client items. You will locate and contact Payment’s clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and act as a key liaison with other internal groups to promptly eliminate negative financial impact to JPMC.

Job responsibilities:

• Manages collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment.
• Locates and contacts clients by telephone and email to collect chargebacks, fees, and disputed items.
• Handles skip-tracing assignments and assesses the severity of delinquency.
• Makes decisions based on the firm's established criteria and negotiates payment arrangements.
• Requests client’s account termination and manages the return or billing of rented equipment.
• Documents account activities thoroughly and concisely.
• Collaborates with internal groups to eliminate negative financial impact.
• Abides by all applicable regulatory and department practices and procedures.

Required qualifications, capabilities, and skills:

• Excellent PC and keyboarding skills, with proficiency in MS Office products, including intermediate Word and Excel.
• Strong analytical, communication, and negotiation skills.
• Proven self-starter, results-oriented, and team player.
• Ability to work independently and in a team environment.
• Critical thinking and independent judgment skills.
• Comfortable communicating with clients and internal partners in a metrics-driven environment.
• Ability to navigate multiple technologies while staying engaged with clients and internal partners.
• Resiliency and adaptability in a fast-paced environment.
• Logical problem-solving and good judgment to ensure appropriate outcomes.
• Effective prioritization to ensure efficiency.

Preferred qualifications, capabilities, and skills:

• Experience in Banking, Commercial, or Payment Processing Industry.
• Demonstrated experience in commercial accounts receivable collection.