Payments Sales Practices Senior Associate - London

JP Morgan Chase; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

J.P. Morgan is seeking a Sales Practices Associate for Global Payments Sales in the United Kingdom. This role supports governance, controls, and process improvements while enabling sales teams through tooling, training, and reporting.

You will partner with stakeholders across Sales, business management, control, and technology to deliver prioritized initiatives. The role emphasizes strong analytics, stakeholder management, and clear communications, with responsibilities spanning documentation,

Qualifications

• Bachelor's degree or equivalent experience.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Strong stakeholder management and relationship-building.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Experience creating training content, reports, and presentations.
• Familiarity with CRM and sales enablement tools.
• Ability to work independently and in cross-functional teams.

Responsibilities

• Support Sales Practices initiatives across governance, controls, process improvement, sales enablement, and business transformation activities.
• Coordinate deliverables, track milestones, identify dependencies, and support implementation of business priorities.
• Evaluate and enhance processes, procedures, and controls to improve efficiency, consistency, and risk management.
• Maintain process documentation, operating procedures, governance materials, and related artifacts.
• Support CRM enhancements, workflow tools, and other business applications.
• Gather business requirements, coordinate user testing, document feedback, and support rollouts.
• Develop communications, training materials, job aids, and manager resources.
• Translate policy changes into clear communications for different audiences.
• Produce dashboards, metrics, and insights for governance and decision-making.
• Analyze trends, identify opportunities/risks, and inform business objectives.
• Prepare presentations and coordinate meetings across multiple initiatives including change management.

Skills

Analytical thinking

Written & verbal communication

Stakeholder management

Independent & collaborative work

MS PowerPoint & Excel

Training content & reporting deliver-

AI-enabled productivity tools

Education

Bachelor's degree or equivalent experience

Tools

CRM platforms

Sales enablement tools

Workflow technologies

AI-enabled tools

Job description

Make it easier for Payment sales teams to move faster-with clear guardrails, stronger controls, and scalable ways of working. The sales team helps deliver meaningful improvements across governance, processes, and sales tooling that directly impact the sales experience. You'll build visibility through communications and reporting that help leaders make decisions and execute priorities. You'll gain broad exposure by partnering with cross-functional stakeholders across the organization. Join a team where your organization, analysis, and collaboration help drive measurable outcomes. As a Sales Practices Associate in Global Payments Sales, you will support initiatives across governance, controls, process improvement, artificial intelligence (AI), sales tooling, communications, training, and reporting. Partnering with stakeholders across Sales, business management, control management, and technology, you will help drive business priorities, strengthen processes and controls, and support the delivery of key Sales Practices programs. You will apply strong analytical, organizational, communication, and stakeholder management skills to manage multiple priorities in a fast-paced environment. Job responsibilities

• Support Sales Practices initiatives across governance, controls, process improvement, sales enablement, and business transformation activities.
• Partner with key stakeholders to coordinate deliverables, track milestones, identify dependencies, and support implementation of business priorities.
• Assist in the evaluation and enhancement of processes, procedures, and controls to improve efficiency, consistency, and risk management.
• Maintain process documentation, operating procedures, governance materials, and related program artifacts.
• Support initiatives related to customer relationship management (CRM) enhancements, workflow tools, sales enablement technologies, and other business applications.
• Gather business requirements, coordinate user testing activities, document feedback, and support rollout activities.
• Develop and maintain communications, training materials, job aids, manager resources, presentations, and other support content.
• Translate policy, process, and program changes into clear and actionable communications tailored to different audiences.
• Produce recurring and ad hoc reporting to support oversight, governance, and management decision-making, including dashboards, metrics, and management insights.
• Analyze trends, identify opportunities and risks, and provide insights to support business objectives.
• Prepare presentations, status updates, governance materials, and briefing documents, and coordinate meetings, working sessions, action tracking, and follow-up activities across multiple initiatives, including change management and adoption activities associated with process enhancements, sales tooling, and strategic initiatives.
  Bachelor's degree or equivalent experience.
• Strong project coordination and organizational skills, with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Experience developing business communications, training materials, presentations, or reporting deliverables.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to synthesize information and present findings in a clear and concise manner.
• Strong stakeholder management and relationship-building skills.
• Proficiency in Microsoft Office applications, including PowerPoint and Excel.
• Proficiency in leveraging AI-enabled productivity tools to support research, content development, reporting, process documentation, data analysis, and workflow efficiency.
• Ability to work independently and collaboratively within a cross-functional environment.

Preferred qualifications, capabilities, and skills

• Experience supporting sales governance, controls, compliance, risk, conduct, or oversight-related programs.
• Experience with process improvement, operational excellence, or business transformation initiatives.
• Familiarity with CRM platforms, sales enablement tools, workflow technologies, AI-enabled business tools, or business process automation solutions.
• Experience developing reporting, dashboards, metrics, or management insights.
• Experience creating training content, communication strategies, or change management materials.
• Knowledge of financial services products, sales processes, or regulatory frameworks.
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.