Payments Partner Success & Onboarding Specialist

Finserve.io; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a high-growth payments company as a Payments Partner Success & Onboarding Specialist in London. You will ensure a seamless journey for every merchant, focusing on onboarding, risk management, and stakeholder communication. If you have a strong background in fintech and a proactive mindset, this is an exciting opportunity to grow with a dynamic team in a collaborative environment.

Benefits

Growth Opportunities

Flexible working hours

Inclusive culture

Qualifications

• 1–2 years' experience in onboarding, underwriting, compliance, or partnerships ideally in eCommerce, payments, or fintech.
• Excellent communicator – written, verbal, and interpersonal.
• Confident working with multiple stakeholders and shifting priorities.

Responsibilities

• Guide new merchants through AML, KYC, KYB and acquirer onboarding.
• Review initial merchant applications and help assess merchant suitability.
• Maintain accurate records in the CRM and update internal teams.

Skills

Communication

Attention to detail

Proactive mindset

Creativity

Education

Bachelor's degree in Business, Finance, Economics, or Tech

Job description

Payments Partner Success & Onboarding Specialist

Payments Partner Success & Onboarding Specialist

1 week ago Be among the first 25 applicants

Direct message the job poster from Finserve.io

Founder and CEO | Connecting Fintech Innovators with Exceptional Talent | Global Executive Search Specialist | Global AI Talent Partner

We’re Hiring: Payments Partner Success & Onboarding Specialist

Hybrid | London (3 days per week in office)

Shift-based | Includes evenings & weekends (rotational pattern)

Competitive Salary + Growth Opportunities

The Mission

Join a high-growth payments company at the forefront of digital commerce. We help fast-scaling businesses optimise their payment infrastructure. Now, we're scaling ourselves — and we're looking for an energetic Payments Partner Success & Onboarding Specialist to ensure every merchant enjoys a seamless journey from sign-up to success.

️ What You’ll Be Doing

Merchant Onboarding

→ Guide new merchants through AML, KYC, KYB and acquirer onboarding

→ Act as the main contact point, keeping them informed, engaged & compliant

→ Keep momentum high with smart follow-ups and clear coordination

Risk & Compliance Support

→ Review initial merchant applications

→ Flag high-risk activity (e.g,. restricted industries, vague ownership structures)

→ Help assess merchant suitability based on industry and transaction profiles

CRM & Stakeholder Comms

→ Maintain accurate records – the CRM is our source of truth

→ Keep internal teams in the loop on all merchant status updates

→ Escalate blockers and collaborate across teams to move things forward

Multi-Acquirer Support

→ Prepare documentation tailored to each acquirer

→ Coordinate onboarding tasks across multiple platforms

→ Track progress and clarify diverging acquirer requirements

Continuous Learning

→ Take part in training to master gateway ops, compliance and onboarding

→ Stay up to date with risk policies, acquirer requirements & industry trends

→ Build knowledge to progress within our dynamic, growing team

What You’ll Bring

Bachelor's degree (or equivalent experience) in Business, Finance, Economics, or Tech

1–2 years' experience in onboarding, underwriting, compliance, or partnerships (ideally in eCommerce, payments, or fintech)

Excellent communicator – written, verbal, and interpersonal

Confident working with multiple stakeholders and shifting priorities

High energy, attention to detail, and a proactive mindset

Curious, coachable, and committed to continuous improvement

Bring your creativity – we value fresh thinking and ideas

Why Join Us?

Fast-growing company transforming the recurring payments space

Purpose-driven, inclusive culture – we celebrate individuality

Big on career growth – we're scaling and so can you

Work with some of the brightest minds in fintech

Hybrid setup with a buzzing, collaborative London office

Interested? Apply now or message us to learn more!

This is more than a job — it’s a chance to make a real impact in a fast-moving business with a long-term vision. Let’s shape the future of digital payments, together.

Call our London team on [phone] for full details or email your CV to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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