Onboarding Specialist

h2 Recruit; Macclesfield; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading company in employee recognition seeks a client onboarding specialist to manage onboarding processes. The role involves defining customer needs, creating educational content, and ensuring successful implementations into their platform. Candidates should have SaaS experience and a passion for client success within HR environments.

Benefits

Competitive salary

Company bonus

Training and development opportunities

Aggressive growth strategy

Qualifications

• Experience in SaaS client onboarding.
• Successful track record of onboarding customers.
• Any exposure to HR is a plus.

Responsibilities

• Own the entire onboarding process from sale to implementation.
• Build content for new client education.
• Ensure regular client contact during implementation.

Skills

Client Onboarding

Implementation Consulting

Customer Success

HR Engagement

Creating Educational Content

Job description

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Managing Director @ h2 Recruit | Strategic Hiring, Leadership, SaaS, Sales, Account Management, Customer Success, Commercial Roles

An award winning player in the employee recognition and engagement space is looking to add a client onboarding specialist to their team managing working with a diverse range of accounts once they are signed up and before they are then passed to the customer success team

The Role:

As an engagement solutions onboarding specialist you will own the entire onboarding process from the point of sale through to a successful implementation, setting up the customers for immediate success. You will be responsible for helping the customer define their needs and work with them on managing the timeline for seeing value from the platform. You will also be responsible for building content to be used by new clients as part of their education to get the best out of the product. You will also need to be in regular contact with clients to ensure they are supported through the implementation process as well as ensuring a successful handover to the customer success team once implementation in complete and the customer is set up and ready to go.

The Candidate:

You will be highly client onboarding specialist / implementation consultant from within a SaaS environment that can demonstrate a successful track record of onboarding customers and creating a successful handover to customer success. Any exposure to HR as a decision maker is a plus as it would be if you have any experience in employee recognition, employee engagement, employee benefits, employee wellbeing etc. It is also a distinct advantage if you have experience of creating education content for customers and putting in place process and best practice to be used as part of the process for onboarding new customers

The Package:

For the right individual you will be eligible for a competitive basic salary in the region of £30,000 - £32,000 with a company bonus on top. You will also have the benefit of working for a very secure and stable organisation that provide superb working conditions and training as well as an aggressive growth strategy for the UK region which will open up career’s opportunities for the right individual.

Generally, h2 Recruit has around 100 live vacancies within all sectors of the sales industry. Some of these include Outsourcing, HR Consulting, Rewards, Recognition, Compensation Consulting, Employee relocation, Talent Management, psychometric testing services. To view all our live vacancies please visit our website where you will find out more about how we can help you with your search.

HR SaaS, Employee recognition, human capital management, Employee Engagement, Performance Management, Employee Benefits

Client Success Manager, Customer Success Manager, Engagement Solutions Onboarding Specialist, Client Onboarding, Client Implementation

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Business Development

• Industries

  Software Development and IT System Custom Software Development

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