Payments Operations Specialist

Goodstack; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic startup on a mission to revolutionize charitable donations as a Payments Operations Specialist. This role offers a unique opportunity to manage the flow of funds to nonprofits globally. You'll ensure accurate and timely payment processing while collaborating with diverse teams to enhance operational efficiency. With a focus on social impact, you'll contribute to a mission-driven organization that empowers nonprofits and supports global causes. If you are detail-oriented and passionate about making a difference, this position is perfect for you!

Benefits

Private medical insurance

Flexible working hours

25 days annual leave

Paid mental health leave

Paid days off to volunteer

Learning & development budget

Pension

Cycle-to-work scheme

WFH budget

Paid day off on your birthday

Qualifications

• 2+ years of experience in payment operations or similar roles.
• Strong understanding of payment systems and international funds transfers.

Responsibilities

• Execute daily payment processing tasks accurately and on time.
• Monitor payment workflows and ensure adherence to SLAs and KPIs.

Skills

Payment operations

Attention to detail

Customer service

Problem-solving

Communication skills

Metrics-oriented approach

Education

2+ years in payment operations or banking

Tools

Excel

Google Sheets

Payment analytics software

Job description

✦ We are considering both full-time permanent and contractor applications for this position✦

This role requires working from our London office in Fitzrovia three times per week.

If you've been looking to join a fast-growing startup, backed by the same investors as Stripe & Airbnb, with a mission to make a huge positive impact, then you’ve found the right place!

Our Mission

Our mission at Goodstack is to revolutionize how the world does good.

We empower companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including LinkedIn, HSBC, OpenAI, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

We are on a rapid growth trajectory. Just in 2024, we facilitated $3 billion in donations to good causes. But this is just the beginning. We want to become the world's leading platform that facilitates donations to the most individual nonprofits in the world. To achieve this, we need incredible people to help us on our journey - we need you!

Join our series A startup as Payments Operations Specialist to help thousands of nonprofits get access to funding!

We’re looking for an exceptionally detailed, hands-on, process-driven Payments Operations Specialist to own the smooth flow of funds from customers to charities.

As a Payment Operations Specialist, you’ll play a vital role in ensuring the accurate, efficient, and timely flow of funds to nonprofits worldwide. Your focus will be on executing payment-related processes, supporting the team in achieving service level agreements (SLAs), and resolving payment issues. This role gives you a unique opportunity to work with global currencies, learn about international payment systems, and directly contribute to enabling positive change on a global scale.

As Payments Operations Specialist, your mission will be to:

• Execute daily tasks related to payment processing, ensuring all payments are made accurately and on time.
• Process payments to nonprofits via various methods, including bank transfers, checks, and card payments.
• Respond to customer and internal queries regarding payments, ensuring clear and timely communication.
• Handle complex payment issues such as failed payments, undeliverable donations, and reassignments, escalating issues when necessary.
• Monitor and track payment workflows, ensuring adherence to SLAs and KPIs.
• Detect, escalate, and help resolve domain-related problems and operational challenges.
• Follow operational procedures meticulously while keeping track of critical updates to ensure compliance and efficiency.
• Collaborate with other teams, including Operations, Customer Support, Product and Engineering, to improve payment processes and address challenges.
• Identify opportunities to refine workflows for improved efficiency and effectiveness.

After 3 months, Success will look like:

• You have a strong understanding of the end-to-end payment processing workflow and key systems involved.
• You’re executing daily tasks with accuracy and timeliness, consistently meeting SLA targets.
• Complex payment issues are escalated and resolved efficiently, reducing recurring issues.
• Customer queries are being addressed with clarity and empathy, contributing to high satisfaction levels.
• You’ve identified and suggested improvements for at least one key process to enhance team efficiency.

This Role is a perfect match for you if you have:

• 2+ years of experience in payment operations, banking, financial services, or a similar role.
• A strong understanding of payment systems, international funds transfers, and currencies.
• A process-driven mindset with exceptional attention to detail.
• Familiarity with domestic and international payment networks (e.g. SEPA, ACH, SWIFT).
• Proven ability to handle complex payment issues and provide clear, customer-centric resolutions.
• Strong written and verbal communication skills.
• A metrics-oriented approach, with experience meeting SLAs and KPIs.
• Proficiency in Excel/Google Sheets and comfort with payment and data analytics software.

Bonus if you have knowledge or love of:

• Experience within the nonprofit sector or with social impact-oriented brands.
• Familiarity with CSR or employee engagement initiatives, especially within corporate environments.

What you can expect upon joining our team

Salary reviews and share option
Private medical insurance
Tasty Tuesday! Office lunch is on the company
Flexible working hours
Paid day off on your birthday!
25 days annual leave, plus paid public holidays
Paid sick leave
Paid mental health leave
Paid wellness leave
Paid days off to volunteer for non-profit causes
Goodstack library
£1000 Learning & development budget
£250 Brighten your day budget
Parental leave
UK cycle-to-work scheme
Pension
WFH budget
We're remote-first but offer a cosy office in central London for those who enjoy the on-site workspace experience
… and so much more

About us

Since 2017, Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In today's landscape, more businesses are recognising the necessity of embedding purpose into their operations to stay relevant.

To catalyse this transformation, we are constructing efficient global charitable rails accessible via an API globally.

Our vision is clear: To power purpose in every company and non-profit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business shifting towards a better, purpose-driven world.

Let's do this!

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15+ nationalities across 5 continents! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!