Payment Markets Network Analyst - Connect

C_087 Transaction Network Services Communications India Private Limited; Grande-Bretagne; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

Transaction Network Services Communications India Private Limited is seeking a Network Analyst for the Global NOC to provide first-line support, incident management, and escalation across the TNS payments network. You will monitor health, respond to alerts, and work shifts to ensure high availability.

The role requires Linux experience, Fortinet devices, SD-WAN and cloud familiarity, and strong communication with local and remote teams.

Qualifications

• Experience in a network operations centre or technical support role.
• Experience with a fault tracking/ticketing system (ServiceNow or Salesforce).
• Experience with Linux operating systems and command line.
• Experience with Fortinet FortiGate hardware and FortiManager/FortiAnalyzer.
• Understanding of SD-WAN and cloud solutions (AWS, Azure).
• Experience with Cisco routers/switches and IP routing protocols (BGP, EIGRP, OSPF).
• Strong analytical approach to fault-finding and able to work under pressure.

Responsabilités

• Monitor and manage the Global TNS Payments network and health of connectivity/performance.
• Provide 24x7x365 operational support on a shift rota (12-hour day/night).
• Log all service incidents and manage tickets through resolution with timely escalations.
• Collaborate with internal teams and third-party organisations on incidents.
• Support change management activities and post-incident analysis.

Connaissances

NOC experience

Ticketing systems

Linux CLI

Fortinet FortiGate

FortiManager/FortiAnalyzer

SD-WAN & Cloud (AWS/Azure)

Cisco routers & switches

IP routing: BGP, EIGRP, OSPF

Outils

ServiceNow

Salesforce

SolarWinds

Splunk

ThousandEyes

Description du poste

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of the TNS Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network. You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability networks, as well as providing timely resolutions and quality assurance for customers.

Responsibilities

Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:

• Monitoring and management of the Global TNS Payments network.
• Responsible for monitoring the health of network connectivity and performance.
• Monitoring and troubleshooting Linux servers hosting our payment application tools.
• Monitoring and troubleshooting of the IP transport network.
• Logging all service incidents in the incident management system.
• Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
• Working closely with internal technical support groups and third-party organisations in support of any given service incident.
• Post-incident impact analysis/support.
• Support of change management activities.

Qualifications

Required technical skills:

• Previous experience working in a network operations centre or technical support role.
• Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.
• Experience with Linux operating systems and command-line interface.
• Experience with Fortinet - (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).
• Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).
• Experienced with Cisco routers and switches.
• Understanding IP routing protocols such as BGP, EIGRP, OSPF.

Required soft skills:

• Analytical approach to fault-finding with a proven ability to diagnose network problems.
• Tenacious and inquisitive in investigating and applying corrective action.
• Good personal organisational and developed time-management skills.
• Ability to work under pressure.
• Professional working attitude - strong ability to communicate effectively with local and remote team members.

Desirable knowledge:

• Payments industry knowledge.
• TLS/SSL protocol understanding (SSL certification, key exchange, CA).
• Understanding of cellular radio (3G/4G) and roaming operations.
• Internet-based operations - DNS, CDN, VPN and IPSEC protocols.
• Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.
• ITIL knowledge/foundation certification.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.