Global Payments Network Analyst - 24/7 Operations

TNS Inc.; Sheffield; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

TNS Inc. is seeking a Network Analyst to join the Global NOC in Sheffield on a full-time basis, with 12-hour day/night rotations to provide 24/7 operational support.

You will monitor the global payments network, manage incidents, and coordinate with internal and external teams to maintain service availability. The role requires experience in a network operations environment, Linux CLI proficiency, Fortinet and Cisco equipment knowledge, and familiarity with SD-WAN and cloud platforms

Qualifications

• Experience in a network operations centre or technical support role.
• Familiarity with Linux operating systems and CLI-based tasks.
• Hands-on knowledge of Fortinet devices and security solutions.
• Understanding of SD-WAN and cloud platforms (AWS, Azure).
• Experience with Cisco routers and switches; familiarity with IP routing protocols.

Responsibilities

• Monitor and manage the Global Payments network and ensure high availability.
• Provide 24x7x365 operational support on shift rosters.
• Troubleshoot Linux servers hosting payment application tools and related services.
• Log incidents in the ticketing/incident management system and drive them to resolution.
• Escalate to internal teams or third parties as needed with clear communications.
• Support change management activities and post-incident analysis.

Skills

NOC experience

Ticketing systems

Linux CLI

Fortinet FortiGate

FortiManager/FortiAnalyzer

SD-WAN

AWS/Azure

Cisco routing & switching

IP routing protocols (BGP/EIGRP/OSPF)

Analytical problem-solving

Time management

Tools

SolarWinds

Splunk

ThousandEyes

Job description

TNS Inc. is seeking a Network Analyst to join the Global NOC in Sheffield on a full-time basis, with 12-hour day/night rotations to provide 24/7 operational support.

You will monitor the global payments network, manage incidents, and coordinate with internal and external teams to maintain service availability. The role requires experience in a network operations environment, Linux CLI proficiency, Fortinet and Cisco equipment knowledge, and familiarity with SD-WAN and cloud platforms