Patient Triage Advisor

InHealth; Middlewich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days leave

Pension scheme

Learning & development

Wellbeing hub

Peer recognition

Cycle to Work

Healthcare discounts

Job summary

InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions, is seeking a patient-facing contact centre specialist in the Lung Cancer Screening team. The role focuses on booking life-saving appointments, handling calls, triage, and data accuracy within an NHS-aligned environment.

You will be the first point of contact for patients, handling a high-volume phone workload with empathy and professionalism, while complying with data protection and confidentiality

Qualifications

• Experience in a customer or patient-facing role, predominantly phone-based.
• Strong communication and organisational skills.
• Understanding of patient confidentiality and data protection (GDPR).
• Comfortable working with internal systems and quality assurance processes.

Responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs.
• Complete telephone triage consultations to assess eligibility.
• Maintain accurate patient records and data for reporting.
• Escalate issues and ensure follow‑up appointments meet NHS guidelines.
• Deliver excellent service while supporting patients from a wide range of backgrounds.

Skills

Customer-facing experience

Communication skills

GDPR/data protection

Internal systems familiarity

Empathy and professionalism

Contact centre experience (desirable)

Tools

CRM systems

Job description

Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier.

Hours: Full-time | 8-hour shifts between 8am-8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am-12pm or 9am-1pm).

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life‑saving appointments. This is a rewarding opportunity where you can make a real difference in people's lives while working in a fast-paced and supportive environment.

What you'll do:

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow‑up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from a wide range of backgrounds

What we're looking for:

• Experience in a customer or patient-facing role (this is a predominantly phone-based position)
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism
• Previous contact centre experience is desirable but not essential

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Monthly award programme and online peer-to-peer recognition
• Refer a friend bonus
• Discounts on InHealth's healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

Read more about us here: Who We Are - InHealth Group