Patient Transport & Bed Flow Liaison Officer

EMED Group; Reading; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Life Assurance

GP Consultation

Cash-plan benefits

Mental health support

Physiotherapy access

Legal advice

Pension scheme

Blue Light Card

Uniform provided

Employee Assistance Programme

Flu vaccination

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Job summary

EMED Group is seeking a Patient Transport Liaison Officer to join our team at Royal Berkshire Hospital, Reading. You will bridge hospitals and our operations, support bed and flow management, and act as escalation point for the designated trust.

The role involves coordinating bookings, maintaining patient flow, attending meetings, handling enquiries, and building relationships with ward managers to ensure timely patient transport.

Qualifications

• Committed to patient care.
• Experience of working in a healthcare / hospital setting.
• Thorough working knowledge of Non-Emergency Patient Transport services.
• Ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written.
• Ability to build effective relationships with key stakeholders to prioritise EMED services.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable, ensuring timely and efficient collection and delivery of patients between destinations and achieving contractual targets
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.
• Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.

Skills

Patient care

Healthcare experience

Non-Emergency PTS

Workload planning

Communication skills

Stakeholder engagement

Job description

EMED Group is seeking a Patient Transport Liaison Officer to join our team at Royal Berkshire Hospital, Reading. You will bridge hospitals and our operations, support bed and flow management, and act as escalation point for the designated trust.

The role involves coordinating bookings, maintaining patient flow, attending meetings, handling enquiries, and building relationships with ward managers to ensure timely patient transport.