Patient Systems Specialist

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 43,000 - 56,000; Full time

Job summary

Harrogate & District NHS Foundation Trust is seeking a Patient Systems Specialist to lead the Patient Systems Team. If you have expertise in SystmOne and other EPR systems, a proactive approach and confidence managing changing workloads, we would like to hear from you.

You will oversee support, maintenance, training, testing and ongoing development of clinical systems used across the Trust, working with end users, services and system suppliers to resolve issues and deliver projects on schedule.

Qualifications

• Specialist knowledge of electronic patient record systems.
• Experience in SystmOne and/or other EPR systems.

Responsibilities

• Lead a team providing support, maintenance, training, testing and development of clinical EPR systems.
• Resolve incidents via the Service Desk and communicate solutions to users.
• Collaborate with digital colleagues, informatics and clinical directorates to deliver projects on schedule.

Job description

We are pleased to offer an exciting opportunity to join the Patient Systems Team at Harrogate & District NHS Foundation Trust, in the role of Patient Systems Specialist. If you have expertise in SystmOne and/or other EPR systems - along with knowledge in digital programmes and processes, a proactive 'can do' approach and confidence in managing challenging and changing workloads, all whilst leading a team, we would like to hear from you.

Digital technology is fundamental to enabling staff to deliver excellent and safe patient care. The post-holder will have specialist knowledge of electronic patient record systems and will lead a team responsible for the support, maintenance, training, testing, and ongoing development of clinical systems used within the Trust. The successful candidate will demonstrate specialist skills and knowledge whilst ensuring their team are providing a high quality service which supports end users across both an Acute and Community setting.

The Patient Systems Specialist will support a team of Patient Systems Support colleagues and work collaboratively with end users, internal departments and system suppliers towards resolution of all technical issues and enquiries. They will ensure problems are addressed proactively via our Service Desk ticketing system, with the cause and solution communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.

The role involves working closely with digital colleagues, informatics teams and clinical directorates to deliver projects efficiently and on schedule, as well as supporting with business-as-usual activities including incident resolution, development, testing, training and continued roll out of the Trusts EPR systems.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We Offer Colleagues

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please Note

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.

Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

For further details / informal visits contact: Name: Jane Copeland Job title: Patient Systems Manager Email address: [e-mail] Telephone number: 07920531881