Patient Support Services Coordinator

The London Clinic; City of Westminster; On-site; GBP 17,000 - 22,000; Full time

Job summary

The London Clinic is seeking a Bank Customer Service Advisor to join our Patient Support Services team in London. You will handle bookings, pre-authorisations, and communications with patients and insurers. This role requires GCSEs in Maths and English, strong IT skills, and the ability to work under pressure.

Join a team that delivers compassionate, high-quality patient service across our hospital. Based at 1 Park Square West, you''ll support colleagues across departments and contribute to

Qualifications

• GCSEs or equivalent in Mathematics and English.
• Experience handling a diverse workload in a busy admin setting, ideally healthcare.
• Confident with IT systems, including MS Office; Meditech is a plus.
• Excellent written and verbal communication with a great telephone manner.

Responsibilities

• Process investigations, appointments and inpatient stays, booking them accurately onto our clinical systems and liaising closely with clinical teams.
• Accurately process bookings onto Meditech, capturing the full Minimum Data Set along with any additional requirements.
• Confirm appointments and admissions with patients by post and email, including sending our 'To Come In' packs.
• Liaise with patients, insurers and sponsors to secure pre-authorisation, pre-verification and payment ahead of treatment.
• Support Emergency and Out of Hours admissions, including liaison with embassies and sponsors where necessary.
• Update clinical wards, theatres and other teams on special requirements, expected admissions and any urgent changes.
• Prioritise and manage a busy daily workload within agreed timescales.
• Build strong working relationships with Matron's Office, Financial Teams and the International Office.
• Cover for colleagues during periods of absence.

Skills

Communication skills

Prioritisation

Patient focus

Telephone manners

Education

GCSEs in Maths and English

Tools

Meditech

Microsoft Office

Job description

The London Clinic is seeking a Bank Customer Service Advisor to join our Patient Support Services team in London. You will handle bookings, pre-authorisations, and communications with patients and insurers. This role requires GCSEs in Maths and English, strong IT skills, and the ability to work under pressure.

Join a team that delivers compassionate, high-quality patient service across our hospital. Based at 1 Park Square West, you''ll support colleagues across departments and contribute to