Patient Advisor

NHS Jobs; Warrington; Hybrid; GBP 18,000 - 23,000; Part time

Job summary

Holes Lane Medical Centre is seeking a friendly, organised Patient Advisor/Receptionist to join the front‑of‑house team. You will warmly welcome patients, manage bookings, answer calls, and maintain records while supporting the clinical team for smooth day‑to‑day operations.

Ideal candidates will have excellent communication and a calm, compassionate approach in a busy healthcare environment, with experience in handling confidential information and using medical records systems.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to work under pressure and manage multiple tasks.
• High level of accuracy and attention to detail.
• Understanding of confidentiality and data protection.
• Healthcare receptionist experience and familiarity with medical bookings/records systems.

Responsibilities

• Greet and assist patients in a courteous and efficient manner.
• Schedule appointments and manage bookings.
• Answer phone calls and respond to patient queries.
• Update and maintain accurate patient records.
• Support administrative tasks and confidentiality compliance.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Attention to detail

Confidentiality / data protection

Healthcare receptionist experience

SystmOne familiarity

NVQ Level 2/3 in Business Admin or CS

Medical terminology

Education

NVQ Level 2/3 in Business Administration or Customer Service

Tools

SystmOne

Job description

We are seeking a friendly, professional, and highly organised Patient Advisor/Receptionist to join our front-of-house team. You will be the first point of contact for patients, providing a warm welcome and delivering excellent customer service both in person and over the phone. Your responsibilities will include booking appointments, managing patient records, handling enquiries, and supporting the clinical team to ensure smooth day-to-day operations.

Main duties of the job

Key Responsibilities:

Greet and assist patients in a courteous and efficient manner.

Schedule appointments and manage bookings.

Answer phone calls and respond to patient queries.

Update and maintain accurate patient records.

Support administrative tasks and always ensure confidentiality.

Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment.

About us

Who are we:

Holes Lane Medical Centre is a progressive, innovative, adaptive, and high achieving training practice established in Woolston, Warrington. We have 2 branches located within easy reach of the M62 and M6 motorways that serve a population of 10,200 patients.

We continually strive to, not only respond to the communitys needs, but encourage the growth and development of all our staff. We believe that effective teamwork, collaboration, and continual improvement delivers strategies that keep the practice resilient. We are searching for a likeminded individual who shares this ethos.

Why Join Us?

• Work within a supportive interactive team environment.
• You would work within a supporting and interactive team that feels like family.
• Competitive salary with opportunities for progression.
• Where possible we will support your work life balance.
• Make a meaningful impact on patient care within our local community.
• Access to ongoing training and professional development.

Job responsibilities

We are seeking a friendly,professional, and highly organised Patient Advisor/Receptionist to join ourfront-of-house team. You will be the first point of contact for patients,providing a warm welcome and delivering excellent customer service both in personand over the phone. Your responsibilities will include booking appointments,managing patient records, handling enquiries, and supporting the clinical teamto ensure smooth day-to-day operations.

Key Responsibilities

Greet and assist patients in a courteous andefficient manner.

Schedule appointments and manage bookings.

Answer phone calls and respond to patientqueries.

Update and maintain accurate patient records.

Support administrative tasks and always ensureconfidentiality.

Ideal candidates will have strong communicationskills, attention to detail, and a calm, compassionate approach in a busyhealthcare environment

Monday- 8.00-13.00

Tuesday - 8.30-13.30

Wednesday - 13.30-18.30 / 15.00-20.00 alternated

Thursday - 13.00-18.00

Friday - 13.00-18.00

Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to work under pressure and manage multiple tasks.
• High level of accuracy and attention to detail
• Understanding of confidentiality and data protection
• Based on the practice aspirations, the following skills would be desired
• Previous experience in a healthcare or receptionist role
• Familiarity with medical booking or records systems (SystmOne)
• NVQ Level 2 or 3 in Business Administration or Customer Service
• Basic understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.