Patient Services Navigator & Admin Assistant

NHS Lothian; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Scotland is seeking an administrative professional to support the Edinburgh Community Treatment and Care (CTAC) services. The role involves handling administrative duties, acting as a first point of contact for patients, and ensuring timely appointment bookings, rescheduling, and responses in line with SOPs.

The post is fixed-term until 23 August 2027, with the majority of work involving telephone enquiries from the public.

Responsibilities

• Provides high-quality administrative support for the daily running of CTAC services.
• Acts as a first point of contact for patients, manages appointment bookings, rescheduling and cancellations in a timely and professional manner.

Job description

NHS Scotland is seeking an administrative professional to support the Edinburgh Community Treatment and Care (CTAC) services. The role involves handling administrative duties, acting as a first point of contact for patients, and ensuring timely appointment bookings, rescheduling, and responses in line with SOPs.

The post is fixed-term until 23 August 2027, with the majority of work involving telephone enquiries from the public.