Patient Services Navigator

Allscreens Nationwide Ltd; Bath; On-site; GBP 18,000 - 21,000; Part time

Job summary

Allscreens Nationwide Ltd is seeking a Care Navigator to support the practice team with front-desk duties, patient reception and general administration. The role involves greeting patients in person or by telephone and directing them to the appropriate service or clinician, ensuring a friendly and efficient patient experience.

You will manage appointment bookings, process calls, handle mail, maintain records and support confidentiality and health and safety policies in line with practice

Qualifications

• Administrative experience is required or preferred.
• Good communication with patients and staff.
• Familiarity with reception and clerical tasks.

Responsibilities

• Open/close practice premises and ensure security.
• Maintain the appointments system and direct patients to the right clinician.
• Process requests for appointments and telephone consultations.
• Handle mail, messages, and documentation.
• Enter data and manage stationery and supplies.
• Support confidentiality and health & safety policies.

Job description

Allscreens Nationwide Ltd is seeking a Care Navigator to support the practice team with front-desk duties, patient reception and general administration. The role involves greeting patients in person or by telephone and directing them to the appropriate service or clinician, ensuring a friendly and efficient patient experience.

You will manage appointment bookings, process calls, handle mail, maintain records and support confidentiality and health and safety policies in line with practice