Patient Experience Navigator

Allscreens Nationwide Ltd; Hitchin; On-site; GBP 18,000 - 24,000; Full time

Job summary

A Care Navigator position at Allscreens Nationwide Ltd in Hitchin supports the practice team by providing a welcoming and efficient reception and administrative service. The role focuses on directing patients to the correct services, maintaining patient records, and upholding GDPR standards.

Key duties include triage support, appointment booking, and patient information provision, with regular training and collaboration across clinical and non-clinical staff.

Qualifications

• Excellent communication skills and patient-centred approach.
• Experience in reception/administrative duties in healthcare.
• Ability to work as part of a multidisciplinary team.
• Commitment to GDPR and patient confidentiality.

Responsibilities

• Act as the first point of contact for patients, carers and visitors, both in person and via telephone.
• Register new patients in accordance with practice policies and NHS requirements.
• Complete and process triage forms accurately to support appropriate clinical assessment.
• Allocate, book and manage patient appointments, ensuring patients are directed to the most appropriate service.
• Provide patients with accurate information regarding practice services and access routes.
• Process paper prescriptions in line with practice procedures and confidentiality requirements.
• Maintain and update patient records accurately and in a timely manner.
• Ensure all data is handled in accordance with GDPR and patient confidentiality standards.
• Support general administrative tasks as required to ensure the efficient operation of the practice.

Skills

Communication skills

Patient-centered

Teamwork

Data protection (GDPR)

Job description

A Care Navigator position at Allscreens Nationwide Ltd in Hitchin supports the practice team by providing a welcoming and efficient reception and administrative service. The role focuses on directing patients to the correct services, maintaining patient records, and upholding GDPR standards.

Key duties include triage support, appointment booking, and patient information provision, with regular training and collaboration across clinical and non-clinical staff.