Patient Services Lead: Front Desk & Clinic Admin

Allscreens Nationwide Ltd; Tudhoe; On-site; GBP 21,000 - 24,000; Full time

Job summary

A healthcare practice is seeking an experienced receptionist/administrative assistant to support daily front and back desk operations, manage admin rotas, and act as the first point of contact for patients and visitors.

The role covers processing results, GP trays, appointment requests, and liaising with clinics and pharmacies. It requires good IT literacy and a proactive approach to patient care, with opportunities for professional development.

Responsibilities

• Maintain patient services and admin rota with Reception Team Lead support.
• Provide first-line support for the Receptionist Team Leader and team.
• Coordinate visits/on-call and assist in vaccination clinics.
• Process repeat prescriptions within the surgery timeframe.
• Liaise with external pharmacies to address prescription issues.
• Maintain IT systems and electronic records; support patients' use of technology.

Job description

A healthcare practice is seeking an experienced receptionist/administrative assistant to support daily front and back desk operations, manage admin rotas, and act as the first point of contact for patients and visitors.

The role covers processing results, GP trays, appointment requests, and liaising with clinics and pharmacies. It requires good IT literacy and a proactive approach to patient care, with opportunities for professional development.