Patient-Focused Front Desk & Admin Supervisor

Allscreens Nationwide Ltd; Sefton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Christian Hartley Medical Practice is seeking a Reception/Administration Supervisor to oversee the daily operation of the practice’s reception and administrative services. The role includes supervising the team, guiding workflows and ensuring high quality patient service in a hands-on capacity.

Primary duties cover front desk operations, staff training, data protection and efficient communication across the practice, maintaining a professional patient experience at all times.

Qualifications

• Substantial experience in general practice is essential.
• Hands-on knowledge of EMIS Web and reception workflows.
• Able to train and support other team members.
• Commitment to confidentiality and data protection.

Responsibilities

• Provide day-to-day supervision and support to the reception and administration team.
• Ensure front desk operates efficiently and delivers patient-friendly service.
• Oversee reception and administrative workflows, referrals, messages and registrations in EMIS Web.
• Train staff and resolve routine operational issues.
• Maintain practice security and the reception environment.
• Uphold information governance and patient confidentiality.

Skills

Team supervision

Patient-focused service

Communication

Problem solving

Tools

EMIS Web

Job description

Christian Hartley Medical Practice is seeking a Reception/Administration Supervisor to oversee the daily operation of the practice’s reception and administrative services. The role includes supervising the team, guiding workflows and ensuring high quality patient service in a hands-on capacity.

Primary duties cover front desk operations, staff training, data protection and efficient communication across the practice, maintaining a professional patient experience at all times.