Research Patient Services Advisor

NHS Jobs; Corby; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS pension and continuous service ent

NHS Discounts (Blue light card)

Generous holidays

Great team environment

Job summary

Lakeside Healthcare is seeking a friendly Research Patient Services Advisor to support the Research Department. You will assist and direct patients to the right service and provide high-quality administrative support to the team.

The role is fixed-term for 12 months and applicants must demonstrate their right to work in the UK. Experience in GP surgery or research is desirable, with strong customer service and call centre skills.

Qualifications

• Three years in a customer-facing environment.
• Experience in busy multi-functional teams.
• Call centre experience or equivalent.
• Experience using System One (Clinical database).
• Experience in GP surgery or research department.
• Ability to handle confidential information.

Responsibilities

• Facilitate effective communication when receiving, assisting and directing patients to appropriate services.
• Provide general assistance to the practice team and maintain a positive image in person or by phone.

Skills

Customer service skills

Experience in busy multi-functional团队

Education

Good standard of education

Tools

Using System One (Clinical database)

Job description

We are looking for a friendly and organised Research Patient Services Advisorto support our Research Department. You will be responsible for receiving, assisting and directing patients, ensuring they access the appropriate service or healthcare professional in a courteous, efficient and effective manner, while providing high-quality administrative support to the team.

Please note that this role is offered on a fixed-term contract for 12 months.

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

• CustomerService Skills.
• Experienceof working in a busy & multi-functional team.
• Callcentre experience or equivalent.
• Goodtelephone manner, even when underpressure.
• Excellentinterpersonal, verbal and written communication skills.

Main duties of the job

• Receiving patients and consulting with members of the practice team.
• Set up patient mailouts and follow up on research studyexpressions of interest.
• Keeping the reception area,notice-boards and leaflet dispensers tidy and free from obstructions andclutter. Prepare and maintain study worksheets for each study.
• Process appointment requests from patients for on the day andfuture appointments by telephone and in person. Including reminder text, email,calls prior to patient appointments.
• Respond to study requests, using the team diary to organisemonitoring appointments.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provisionin England. We are bold, adventurous and ambitious and determined to thrive inuncertain times. We are the largest true partnership in the NHS and operatefrom various sites across the East Midlands. We serve the healthcare needs ofover 170,000 patients across Northamptonshire, Lincolnshire &Cambridgeshire. Joining our team presents an opportunity to be part of a largeorganisation that is changing the way primary care is delivered today.

The Lakeside HealthcareResearch and Innovation Unit has been set to provide all our patients with theopportunity to take part in clinical research studies which are relevant tothem.

Involvement in Research is apart of the NHS Constitution and we want to run high quality, safe, effectiveand relevant studies for our patients to participate in. This may be cuttingedge clinical trials offering new treatments not yet available on the NHSthrough the Lakeside Research Unit for studies on long-term conditions where weuse licensed medications which are not yet available locally.

Wehave a far ranging portfolio of studies and we are looking to expand our team.

• Generousholidays (additional long service entitlements)
• NHS pensionand continuous service entitlements
• NHSDiscounts (Blue light card)
• Great teamenvironment

Job responsibilities

Facilitate effective communication when receiving, assistingand directing patients, ensuring the patient accesses the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.

For a full job description and person specification please see documents attached.

Person Specification

Experience

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent
• Using System One (Clinical database)
• Experience of working within a GP Surgery or Research department.
• A minimum of three years experience in a customer facing environment.
• Experience of handling confidential information and data.

Qualifications

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.