Patient Services Administrator/Receptionist

Woodlands Medical Centre; East Hagbourne; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Contributory pension

Free onsite parking

Birthday leave

Job summary

Woodlands Medical Centre is seeking a Patient Services Administrator/Receptionist to join a busy practice in Didcot. The role is the first point of contact for patients, handling face-to-face and phone enquiries with a friendly, caring approach.

Training will be provided, with potential to extend into referrals, registrations and admin tasks as needed. The successful candidate will work 3–4 afternoons per week (up to 15 hours weekly) and contribute to a positive patient experience within a

Qualifications

• Experience of working in administration.
• Experience of working with the general public.
• Receptionist or customer service experience advantageous but training provided.
• Experience of working in primary care or in a GP practice.
• GCSE English and Maths beneficial.

Responsibilities

• Greet patients on arrival and create a pleasant atmosphere.
• Deal with queries at reception such as prescriptions and booking appointments.
• Book appointments and manage the appointment system.
• Assist patients with online triage forms for doctor appointments.
• Undertake administrative duties such as emailing, filing, logging payments, post.
• Receive, assist and direct patients to the appropriate service.

Skills

Administration experience

Public interaction experience

Receptionist / customer service

Primary care / GP practice experience

Education

GCSE English and Maths

Job description

Patient Services Administrator/Receptionist

We are looking torecruit friendly, enthusiastic, caring, professional and hardworking staff to supportour extremely busy practice in Didcot.

To enable us to continue supporting our patients we really need some additional staff to help us, hence, this advert. The successful candidate will be the first point of contact for our patients through face-to-face contact at reception or through the calls we receive from patients seeking help and support. Having a friendly and caring nature is vital in maintaining a positive experience for our patients.

Once you have the basics under your belt there isopportunity to extend your expertise and knowledge into other areas ofadministrative functions such as referrals, registrations, document managementand prescriptions if it fits with your longer-term goals.

If you would like tojoin our team of great people doing a great job, we would love to hear fromyou.

Main duties of the job

What will you be doingif you are successful:-

Greet patients on theirarrival and create a pleasant and relaxed atmosphere for patients.

Deal with any queriespresented at reception such as prescription requirements, booking appointments,providing advice on our systems of work.

Booking patients into ourappointment system such as blood tests, nurse appointments, postnatals, baby immunisations along with various other style appointments. Help patients complete online triage forms for a doctors appointment.

Undertake a variety of administrative duties toassist in the smooth running of the practice such as emailing, filing, receiving and logging payments, filing anddealing with incoming/outgoing post requirements.

Book and manageappointments for the clinicians, managing potential delays and conflictsbetween appointments.

Receive, assist, and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficient,and effective way.

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care, and otherassociated healthcare agencies.

Providing cross-team support when required to ensure effective deliveryof practice services.

About us

At Woodlands Medical Centre we are a large friendly team of both clinical and administration staff, working hard to support our community and provide the best care we can to our patients.

We have 19,000 patients in Didcot and the neighbouring villages of Blewbury and Harwell. Therefore, we are a busy practice full of hardworking but fun-loving individuals.

As a medical centre we offer a positive, supportive working environment, contributory pension scheme, free onsite parking, a day off for your birthday, to name but a few.

For this role we are looking for someone to work 3 - 4 afternoons per week, up to 15 hours per week. We support a work-life balance so if part time working is important to you, please do consider us as your employer.

Experience

• Experience of working in administration
• Experience of working with the general public
• Experience of working as a receptionist or customer services advisor would be advantageous but not essential as full training will be given.
• Experience of working in primary care or in a GP practice.

Qualifications

• GCSE grade A to C in English and Maths would be advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.