Patient Services Administrator

Bupa; Cardiff; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave with holidays

Bupa health insurance as a benefit in 

Annual performance-based bonus scheme

Enhanced pension contributions

Access to Viva wellbeing initiatives

Learning, development and career prog

Job summary

Bupa Health Centre in Cardiff is seeking an Administrator to welcome customers and support the smooth operation of the clinic. You will handle bookings, payments, and documentation, while collaborating with healthcare professionals to ensure a high-standard patient experience.

The role focuses on accuracy, organisation, and excellent customer service to help patients navigate their healthcare journey efficiently.

Qualifications

• GCSEs or equivalent qualifications.
• Good Microsoft Office skills.
• Strong written and verbal communication skills.
• Experience working as part of a team.
• Excellent organisational and prioritisation skills.
• A proactive approach to solving problems.
• High levels of accuracy and attention to detail.
• Professional email writing and communication skills.
• A reliable and supportive approach to teamwork.
• The ability to build positive relationships with customers and colleagues.

Responsibilities

• Welcome customers and provide a friendly, professional experience throughout their visit.
• Answer customer enquiries by phone and email, providing accurate and timely information.
• Manage bookings, appointment changes, payments, invoices, charges and credit notes using clinic systems.
• Prepare appointment packs, clinical files, consent forms and other customer documentation.
• Process customer results, scanning and document uploads within agreed service levels.
• Help make sure reports are issued within required timescales, including managing abnormal result processes.
• Support mammogram bookings and musculoskeletal referral administration.
• Maintain accurate customer records and administrative documentation.
• Process incoming and outgoing post and prepare business correspondence.
• Monitor stock levels and help maintain a safe, professional and well-presented clinic environment.
• Support the collection of centre data and operational metrics.
• Work closely with doctors, health advisers and colleagues to help the centre run efficiently.
• Follow quality, clinical governance, compliance and health and safety standards at all times.

Skills

Attention to detail

Communication skills

Teamwork

Organisational skills

Prioritisation

Problem solving

Proactive approach

Email writing

Education

GCSEs or equivalent qualifications

Tools

Microsoft Office

Job description

Bupa Health Centre in Cardiff is seeking an Administrator to welcome customers and support the smooth operation of the clinic. You will handle bookings, payments, and documentation, while collaborating with healthcare professionals to ensure a high-standard patient experience.

The role focuses on accuracy, organisation, and excellent customer service to help patients navigate their healthcare journey efficiently.