Administrator

Bupa; Cardiff; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave with holidays

Bupa health insurance as a benefit in 

Annual performance-based bonus scheme

Enhanced pension contributions

Access to Viva wellbeing initiatives

Learning, development and career prog

Job summary

Bupa Health Centre in Cardiff is seeking an Administrator to welcome customers and support the smooth operation of the clinic. You will handle bookings, payments, and documentation, while collaborating with healthcare professionals to ensure a high-standard patient experience.

The role focuses on accuracy, organisation, and excellent customer service to help patients navigate their healthcare journey efficiently.

Qualifications

• GCSEs or equivalent qualifications.
• Good Microsoft Office skills.
• Strong written and verbal communication skills.
• Experience working as part of a team.
• Excellent organisational and prioritisation skills.
• A proactive approach to solving problems.
• High levels of accuracy and attention to detail.
• Professional email writing and communication skills.
• A reliable and supportive approach to teamwork.
• The ability to build positive relationships with customers and colleagues.

Responsibilities

• Welcome customers and provide a friendly, professional experience throughout their visit.
• Answer customer enquiries by phone and email, providing accurate and timely information.
• Manage bookings, appointment changes, payments, invoices, charges and credit notes using clinic systems.
• Prepare appointment packs, clinical files, consent forms and other customer documentation.
• Process customer results, scanning and document uploads within agreed service levels.
• Help make sure reports are issued within required timescales, including managing abnormal result processes.
• Support mammogram bookings and musculoskeletal referral administration.
• Maintain accurate customer records and administrative documentation.
• Process incoming and outgoing post and prepare business correspondence.
• Monitor stock levels and help maintain a safe, professional and well-presented clinic environment.
• Support the collection of centre data and operational metrics.
• Work closely with doctors, health advisers and colleagues to help the centre run efficiently.
• Follow quality, clinical governance, compliance and health and safety standards at all times.

Skills

Attention to detail

Communication skills

Teamwork

Organisational skills

Prioritisation

Problem solving

Proactive approach

Email writing

Education

GCSEs or equivalent qualifications

Tools

Microsoft Office

Job description

Job Description: Job Title: Administrator Salary: £27,900 per annum Location: Bupa Health Centre, Cardiff Fairway House, Paramount Business Park, Pascal Close, St Mellons, Cardiff, CF3 0LW Permanent/fixed term contract: Permanent Shift pattern: Full time, 40 hours per week, Monday to Friday. Rotating shifts of 7:00am to 3:30pm, 8:00am to 4:30pm, or 9:30am to 6:00pm.

We make health happen At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

As an Administrator at our Cardiff Health Centre, you'll play an important part in making that happen. This is more than an administration role. You'll be one of the first people our customers meet when they visit the centre, helping to create a welcoming and professional experience from arrival through to checkout.

You'll support the smooth running of the clinic, work closely with healthcare professionals, and make sure customers receive the information and support they need throughout their healthcare journey. If you enjoy helping people, take pride in staying organised, and want to be part of a team that puts customer care at the heart of everything it does, we'd love to hear from you.

Key Responsibilities

• Welcome customers and provide a friendly, professional experience throughout their visit.
• Answer customer enquiries by phone and email, providing accurate and timely information.
• Manage bookings, appointment changes, payments, invoices, charges and credit notes using clinic systems.
• Prepare appointment packs, clinical files, consent forms and other customer documentation.
• Process customer results, scanning and document uploads within agreed service levels.
• Help make sure reports are issued within required timescales, including managing abnormal result processes.
• Support mammogram bookings and musculoskeletal referral administration.
• Maintain accurate customer records and administrative documentation.
• Process incoming and outgoing post and prepare business correspondence.
• Monitor stock levels and help maintain a safe, professional and well-presented clinic environment.
• Support the collection of centre data and operational metrics.
• Work closely with doctors, health advisers and colleagues to help the centre run efficiently.
• Follow quality, clinical governance, compliance and health and safety standards at all times.

What We’re Looking For

We're looking for someone who enjoys working in a busy customer-focused environment and can balance multiple tasks while maintaining excellent attention to detail. You'll bring:

• GCSEs or equivalent qualifications.
• Good Microsoft Office skills.
• Strong written and verbal communication skills.
• Experience working as part of a team.
• Excellent organisational and prioritisation skills.
• A proactive approach to solving problems.
• High levels of accuracy and attention to detail.
• Professional email writing and communication skills.
• A reliable and supportive approach to teamwork.
• The ability to build positive relationships with customers and colleagues.

It would be helpful if you also have:

• Audio typing skills.
• Knowledge of medical terminology.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days annual leave, plus bank holidays
• Bupa health insurance as a benefit in kind
• Annual performance-based bonus scheme
• Enhanced pension contributions
• Access to Viva wellbeing initiatives
• Opportunities for learning, development and career progression
• Family-friendly benefits and support

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Administration

Locations

Clinic - Cardiff

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.