Administrator

Bupa; Ringwood; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Bupa Clinic Ringwood is seeking a friendly Receptionist Administrator to manage front-desk duties, appointments, and general admin in a busy healthcare setting. This part-time role requires Thursday and Friday 8:00am-4:30pm, 16 hours per week, permanent contract.

You will be the first point of contact, delivering excellent customer service to adults and children, handling calls, bookings, payments, and medical records.

Qualifications

• Previous reception, administration, or customer service experience.
• GCSEs (or equivalent).
• Knowledge of medical terminology and healthcare setting experience.

Responsibilities

• Welcome and support customers from arrival to departure.
• Manage incoming calls, emails, and customer enquiries.
• Book, amend, and manage appointments in our clinical systems.
• Process payments, invoices, and related administrative tasks.
• Maintain a clean, welcoming reception environment.
• Support clinicians and colleagues to ensure timely reports and information.
• Assist with stock control and general office administration.

Skills

Reception experience

Communication skills

Organisational skills

MS Office

Prioritisation

Positive attitude

GCSEs

Audio typing

Medical terminology

Healthcare experience

Education

GCSEs or equivalent

Job description

Receptionist Administrator

Location: Bupa Clinic, Ringwood (BH24 1EX)

Hours: Part-Time, 16 hours per week

Working Pattern: Thursdays and Fridays, 8:00am to 4:30pm

Contract: Permanent

Benefits: Competitive salary and fantastic benefits package

Salary: £27,900 PRO RATA

We make health happen

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our Clinic and is crucial in providing outstanding customer service.

You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

We're looking for a friendly, organised, and customer-focused Administrator/Receptionist to join our team at Bupa Clinic Ringwood. As the first point of contact for our customers, you'll play a vital role in creating a warm and professional experience for every person who visits or contacts our clinic.

Whether you're greeting customers, managing appointments, handling administrative tasks, or supporting our clinical teams, you'll help ensure the smooth running of the centre while delivering an outstanding customer experience. This is an ideal opportunity for someone who enjoys working with people, takes pride in delivering excellent service, and thrives in a busy healthcare environment.

You’ll help us make health happen by:

• Welcome and support customers throughout their visit, ensuring they receive an exceptional experience from arrival to departure.
• Manage incoming calls, emails, and customer enquiries professionally and efficiently.
• Book, amend, and manage appointments using our clinical systems.
• Process payments, invoices, and related administrative tasks accurately.
• Prepare customer documentation and support the management of medical records and test results.
• Maintain a clean, professional, and welcoming reception environment.
• Support clinicians and colleagues to ensure reports and customer information are processed within agreed timescales.
• Assist with stock control, ordering supplies, and general office administration.
• Contribute to a positive team culture and support colleagues across the wider Bupa network when required.

Key Skills / Qualifications needed for this role:

• Previous reception, administration, or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills with great attention to detail.
• Confidence using Microsoft Office and other digital systems.
• The ability to prioritise workload and remain calm in a busy environment.
• A proactive, positive, and reliable approach to work.
• GCSEs (or equivalent).
• Desirable: Audio typing skills.
• Knowledge of medical terminology.
• Experience within a healthcare setting.

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days’ holiday (increasing with service) + option to buy/sell 3 paid volunteering days
• Enhanced pension & life insurance
• Bupa health insurance
• Discounted dental cover
• Digital GP access
• Emotional and family wellbeing support
• Financial wellbeing resources
• Support for carers

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Part time

Job Area: Administration

Locations: Clinic - Ringwood

Be at the heart of helping people live longer healthier, happier lives and making a better world.

We employ more than 80,000 people globally who are making this a reality.

If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.