Medical Assistant

Rhode Island Hospital; Newport; On-site; GBP 31,000 - 45,000; Full time

Job summary

Brown University Health is seeking an ambulatory care team member to screen patients, take vital signs, and document information in the EMR. The role supports geriatric, adult, adolescent, and pediatric patients, aligning with the organization's mission and patient-centered care values.

You will assist with examinations, administer vaccines, perform point-of-care tests, coordinate referrals, and help maintain clinic flow and infection control per established policies.

Qualifications

• High School graduate or equivalent is required.

Responsibilities

• Screens and collects vitals from patients in ambulatory settings.
• Prepares patients for examinations and treatments per clinic protocol, escorts to exam rooms, and records chief complaint, histories, and medications in the EMR.
• Performs point-of-care tests and basic procedures (blood pressure, HbA1c, urinalysis, rapid strep, EKG, pulse oximetry).
• Maintains patient flow, ensures timely follow-up on lab results and referrals, and updates EMR with status and test results.
• Administers vaccines and places PPDs per protocol; ensures specimens are labeled and sent to the lab; assists with physical examinations using aseptic technique.

Education

High School graduate or equivalent

Job description

SUMMARY:

Reports to the Ambulatory Clinical Manager and/or Practice Manager, or other assigned Supervisory personnel and under general supervision of the attending License Independent Practitioner, and in accordance with established policies and procedures, screens, collects vitals from patients in an Ambulatory setting. All essential functions performed in this position reflect the age-specific needs of the geriatric, adult, adolescent, and pediatric patient. Fosters patient and family centered care and nursing services in accordance with the Brown University Health's mission, vision, values, with consideration of the life span, including all developmental stages as well as cultural patterns.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Works effectively and respectfully at his/her highest capabilities and training.
• Follows the practice, clinic or office workflow protocols to maximize quality and efficiency.
• Performs pre-visit planning by reviewing and updating the patient record prior to the appointment with recent test results, consults, correspondence, etc. and determines needed services based on practice protocols. Communicates point of care reminders to providers via the electronic medical record (EMR).
• Prepares patients for examination and treatment in accordance to their clinic specific workflow protocol, by escorting from the waiting area to the exam room. Takes vital signs, weighs patients and records in patient chart. Enters in patient chief complaint, medication reconciliation, histories and other services as outlined in workflow protocol. Notes all patient complaints in EMR. Record the patient pain score. Completes all questionnaires in the patient's chart.
• Ensures effectively patient flow throughout the practice, clinic and office.
• Reviews Health Maintenance and Chronic Illness services and performs/orders according to protocols and standing orders.
• Performs testing procedures such as blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hcg, rapid strep test, and other point of care tests.
• Records allergy information medications, medical, surgical, and family histories in the patient chart. Initiates pharmacy benefits verification
• Assists physician with physical examinations. Performs all procedures using aseptic techniques, following standard procedures.
• Assists provider with all physical examinations. Performs all procedures using aseptic techniques, following standard procedures.
• Administers vaccines and places PPDs as per practice/clinic protocol.
• Completes appropriate follow-up up work after visit including, but not limited to, ensuring all blood and specimens are properly labeled, recorded and sent to lab.
• Follows up to ensure all lab results are entered in the medical record. Tracks orders and results. Contacts patients for outreach and reminders for labs/orders. Updates EMR with status. Reports all abnormal lab results to physician or nurse immediately.
• Follows up on referrals for specialty care and/or other services. Tracks consult reports and ensures EMR is updated accordingly. Contacts patients for outreach and/or reminders for referrals.
• Checks for prescription refills pending.
• Ensures examination room is cleaned between each patient and set-up appropriately for next appointment.
• Thoroughly explains programs, procedures and correct preparation for various tests and exams. Provides education to patients regarding the importance of coordination of care and the prudent use of emergency rooms when seeking care. Documents identified barriers.
• Schedules tests and follow-up appointments. Pre-registers patient for next visit. Verifies patient demographic and insurance information. Obtains prior authorizations as needed.
• Monitors and orders supplies and keeps room stocked. Cleans medical equipment. Reports broken or missing equipment to manager immediately. Ensures exam rooms are prepared for each patient. Checks expiration dates on medications and supplies, removes and reports expired medication to Practice or Clinic Management.
• Assists with administrative office duties. Mails reminders and other letters to patients.
• Manages time effectively. Fills slow periods with activities to prepare for future needs. Minimizes non-productive time.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.
• Protects and preserves the patient's right to privacy and confidentiality.
• Maintains a position attitude and actively engages in the team approach of caring for patients.
• Supports the goals and concepts of the patient centered medical home by demonstrating flexibility and willingness to change.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

High School graduate or equi