Patient Service Representative

Drexel University; Eye; On-site; GBP 24,000 - 31,000; Full time

Job summary

Drexel University’s The Eye Institute – Oak Lane is seeking a full-time front desk / patient services representative. You will handle patient registration, insurance identification and verification, scheduling, and collecting payments, while ensuring accurate charge entries.

Daily tasks include greeting patients, obtaining and updating demographic and insurance information, answering calls about fees and appointments, and entering charges in the billing system.

Qualifications

• HS Diploma or GED required.
• Previous clerical or office experience preferred.
• Experience with medical insurance and terminology is required.
• Excellent verbal and written communication skills.
• Able to handle multiple tasks calmly and accurately.
• Proficient with Microsoft Office and EHR systems.

Responsibilities

• Schedule appointments and manage patient registrations.
• Verify and identify patient insurance and collect copayments.
• Enter charges into the billing system and process payments.
• Greet patients and collect necessary demographic information.
• Assist with other clerical tasks and coverage as needed.

Skills

Customer service

Microsoft Office

Multi-tasking

Communication

Phone etiquette

Education

HS Diploma or GED

Tools

Electronic Health Records

Billing software

Job description

Work type: Full-Time

Location: The Eye Institute - Oak Lane

Categories: Drexel University, Pennsylvania College of Optometry

Job Summary

Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries

Essential Functions

• Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
• Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
• Answers telephone and provide information regarding fee services, appointments, insurance information and payment concerns.
• Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
• Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites.
• Provides relief coverage, as needed.
• Other duties as assigned.

Required Qualifications

• Minimum of HS Diploma or GED.
• Minimum of experience in a clerical position or equivalent formal training.
• Experience with medical insurance and medical terminology.
• Experience in a clerical position or equivalent formal training.
• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
• Excellent verbal and written communication skills.
• Available to work evenings.

Physical Demands

• Typically sitting at a desk/table

Location

• The Eye Institute - Oak Lane

Additional Information

This is a Full-Time Union position classified as Non-Exempt. Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised:

Jun 23 2026 Eastern Daylight Time

Applications close:

Dec 31 2026 Eastern Standard Time