Patient Service Administrator

Nuffield Health; Glasgow; On-site; GBP 24,000; Full time

Job summary

An established healthcare charity is seeking a Patient Service Administrator to enhance patient experience at their Glasgow Hospital. This role emphasizes exceptional communication and customer service skills, allowing you to make a difference in patients' lives. You will be the welcoming face of the hospital, guiding patients through their journey and ensuring their comfort. With a focus on empathy and clarity, your role will involve handling inquiries, booking appointments, and preparing essential clinical paperwork. Join a forward-thinking organization that values your wellbeing and offers a comprehensive benefits package, including gym membership and private healthcare. This is an exciting opportunity to contribute to a healthier nation while enjoying a supportive work environment.

Benefits

Gym Membership

Private Healthcare

Financial Wellbeing Support

Emotional Wellbeing Support

Online GP Services

Qualifications

• Great communication and IT skills are essential.
• Experience in healthcare administration preferred.

Responsibilities

• Help patients feel comfortable and welcome in the department.
• Answer phone calls, deal with inquiries, and book appointments.
• Prepare clinical paperwork and ensure smooth department operations.

Skills

Communication Skills

IT Skills

Customer Service Skills

Empathy

Keyboard Skills

Education

Experience in Healthcare Administration

Job description

Patient Service Administrator

Nuffield Health Glasgow Hospital | Admin | Permanent | Full Time | Monday - Sunday Shifts

£23,419.50 per annum

37.5 hours per week

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Patient Service Admin at our Glasgow Hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Patient Services Admin, you will:

1. Help people feel comfortable when they visit your department
2. Use your empathy and customer service skills to build positive relationships
3. Answer the phone, deal with enquiries and book appointments
4. Welcome patients in person, directing them to the appropriate changing or waiting rooms
5. Work closely with colleagues to ensure the department runs smoothly
6. Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.

Nuffield Health Glasgow Hospital

Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

About Us

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit.

We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we invest all our income back in to our services, in to pioneering improvements in care, and most importantly, we invest in to our flagship programmes, which have been developed to help people who could normally afford or access our services.

Its all part of our mission to give everyone the care they need and to build a healthier nation.