Customer Service Administrator

Escape Recruitment Services; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading recruitment agency in Edinburgh is seeking a proficient Customer Service Administrator to join a successful organization. The role involves managing customer accounts, processing orders, and delivering exceptional service. Candidates should possess strong relationship management and IT skills.

Qualifications

• Experience in a similar Sales Administrator or Customer Service Administrator role.
• Exceptional customer service and relationship building.
• Proficiency in IT including MS Word and Excel.

Responsibilities

• Manage a key customer account and develop strong relationships.
• Process orders from initiation to delivery.
• Maintain stock levels and provide administrative support.

Skills

Customer Service

Relationship Management

Attention to Detail

Communication Skills

IT Skills

Tools

MS Word

Excel

CRM Systems

ERP Systems

Job description

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Customer Service Administrator, Edinburgh

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Client:

Escape Recruitment Services

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fc49dcb9cebf

Job Views:

9

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Escape Recruitment Services Commercial Division is recruiting for our client, a successful organisation based in the Gyle area of Edinburgh. They have an excellent opportunity for an experienced Customer Service Administrator to join them on a permanent basis.

Responsibilities Include:

• Managing a key customer account and developing strong relationships
• Processing orders from initiation to delivery
• Maintaining stock levels
• Providing customer account reports and forecasts
• Coordinating with internal departments throughout the order lifecycle
• Providing administrative support as required

Person Specification:

• Previous experience in a similar Sales Administrator and/or Customer Service Administrator role
• Exceptional customer service and relationship management skills
• Excellent attention to detail and accuracy
• Proficient IT skills including MS Word, Excel, and CRM and/or ERP systems
• Effective communication skills, both written and oral