Patient Safety Case Manager

Imperial College Healthcare NHS Trust; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Imperial College Healthcare NHS Trust is seeking a Patient Safety Case Manager to oversee incidents related to patient safety while working with clinical teams to drive improvements. The role demands a Master's level qualification and extensive experience in NHS management, focusing on patient safety governance and quality improvement.

Benefits

Career development opportunities

Flexible working arrangements

Staff recognition schemes

Cycle to Work scheme

Onsite leisure facilities

Qualifications

• Masters level education in a clinical field is essential.
• Significant experience managing patient safety and risk management in the NHS.

Responsibilities

• Oversee management of patient safety incidents as per PSIRP.
• Conduct clinical reviews of patient safety events and manage documentation.
• Lead safety improvement activities and facilitate After Action Reviews.

Skills

Patient safety governance

Analytical skills

Communication

Project management

Education

Masters level clinical qualification

Vocational qualification in quality and safety

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Patient Safety Case Managers are clinical investigators with the responsibility for overseeing the management of cases triggered as part of the Trusts Patient Safety Incident Response Plan (PSIRP).

the post holder will work closely with clinical teams ensuring that patient safety incidents are rapidly and comprehensivley reviewed to identify learning and improvement opportunities as well initiate futher investigation in line with the Trusts PSIRP.

Main duties of the job
• The post holder will support the clinical triaging of patient safety events and where required, the initiation of further investigation. This review will be clinically complex and will require in depth review of clinical records to establish a narrative describing the events relating to the patient safety event, which will formulate a key component of the Initial Incident Review (IIR) undertaken by the clinical speciality concerned. The post holder will maintain oversight of the completion of the Initial Incident Review. Compassionate engagement with those affected by patient safety event will also be managed and supported by this post holder.
• The post holder will liaise with the appropriate teams to further manage the response to the patient safety event.
• The post holder will be responsible for ensuring all documentation/reports relating to PSIRF responses is appropriately completed by all individuals affected by the event. The post holder will also be expected to lead and facilitate After Action Reviews (AAR).
• The post holder will be highly skilled in the development of patient safety investigation reports and will be expected to take the lead on Trust wide safety improvement activities.
• The post holder will have broad clinical knowledge and experience and will use their reasoning, clinical acumen to manage their workload, make decisions and proactively deal with issues independently.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Educated to Masters level or equivalent
• Clinical Qualification
• Evidence of continuing professional development

Desirable criteria

• Vocational qualification in a quality and safety related subject

Experience

Essential criteria

• Experience of working as a senior manager in the NHS
• In-depth knowledge of healthcare risk management policy in the NHS; NHS risk management principles; and NHS (Datix) incident reporting system
• Substantial experience of patient safety and safety improvement

Skills/ Knowledge/ Abilities

Essential criteria

• In-depth knowledge and understanding of patient safety and safety governance frameworks
• Skilled in the analysis and interpretation of patient safety data
• Ability to motivate, empower and facilitate teams from different professional disciplines to be proactive in patient safety governance and safety improvement
• Demonstrable understanding of the NHS regulatory and compliance frameworks under which NHS Trusts operate
• Good understanding of complex issues within healthcare organisations and knowledge of recent policy developments
• Theoretical and practical knowledge through experience of risk, governance, patient safety
• Able to demonstrate awareness of the professional environment, and understanding of legislation and accountability frameworks.
• Excellent communication, negotiation and influencing skills.
• Good interpersonal skills with proven ability to communicate clinically complex, sensitive and contentious information to patients/carers and staff.
• Able to maintain high standards of diplomacy and confidentiality
• Ability to establish credibility and maintain effective working relationships with multidisciplinary colleagues
• Proven communication skills both orally and in writing.
• Experience of the management of information systems and the development of databases or spreadsheets, ability to take and transcribe minutes.
• Able to plan and implement patient safety related projects across multiple services.

Desirable criteria

• Trained to 'train the trainer' in after action reviews facilitation.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 654.0KB)
• Functional requirements (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)